First of all, you have to cancel 72 hours before in order to not be charged for the room which was difficult to do because I had only booked it 48 hours before. FYI on that. When we got there the room was so cold you could almost see your breath it took a long time to warm up, the TV remote didn't work, the toilet handle was missing so to flush it we had to take the back of the tank off and do it by manually and the hairdryer didn't work. The bed was clean and comfortable however. Will never stay there again and would not recommend it.

Everything you could want from a budet road side hotel. Clean, comfortable, friendly, great facilities, quiet and good heating / air con.

This motel is about two miles outside of the town of New Paltz. We stayed two nights, arriving around midnight the first night. The motel appears to be maintained to minimum standards, judging from the amateur job of patched cement on the sidewalk and other places where the cement has broken down and had not been patched. The bathroom in the room had a few maintenance issues, which were not urgent enough to address the night of our arrival, but which we brought to the attention of the front desk the next morning: there was no aerator on the fawcett, so the water blasted out, splashing all over the vanity, and the toilet seat did not fit the toilet, making it quite tippy. We returned to our room that evening, to find the issues had not been addressed. Breakfast consisted of two types of cereal, milk, coffee, bagels, bread, pastries and spreads such as cream cheese (no juice). Amenities in the bathroom included multiple bars of soap and one bottle of shampoo.

On Halloween 2011, my family, like so many others in the Hudson Valley, was without power. At 6:00 p.m. that evening, my seven-year-old daughter began having a severe asthma attack. She needed a nebulizer treatment (a machine is used to create a vapor of medicine to clear the lungs). After several minutes of her choking so hard she was vomiting, we got in the car and went to the closest motel. When we arrived at the Roadway Inn, I explained the situation to the attendant. She told us she had one room left, and that it would be $139.99 ( a weekend rate despite it being a week night). What could I do? I gave her a credit card, signed and quickly went to the room to connect the machine. Ten minutes later, my daughter was doing better. As we had the room, I suggested we drive home, get clothes and return for a shower. When we arrived home, our lights flickered and powered on as we walked in the door. We jumped back in the car, drove to the motel, and requested we cancel the room. We had been in it for ten minutes. We hadn’t even sat on the bed. It was less than 20 minutes from when we first rented the room, but the attendant said she could not refund the money or provide a discount. I gave her the keys and left. The next day, when I called the motel, a man answered. He said there would be no refunds and hung up. Admittedly, if I had been thinking clearly, I would have gone elsewhere for help. I’m sure the police or fire stations in the area would have helped us, as they did so many others. Not only did Roadway Inn take advantage of a horrible situation and inflate weekday rates in order to increase profits during the storm, they took advantage of a desperate, life-threatening situation. I’ve been told that had I complained about the state of the room (which would not have been difficult as it’s a cramped, smelly, dismal space), I’d have better legal recourse. It’s unfortunate, with so many responsible and community-minded local businesses struggling, that the Roadway Inn continues to operate despite its exploitative practices and the damaging treatment of its patrons and our community.