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Surf Club Resort: Traveller Reviews

Surfside Ave. & S. Essex St., Montauk, NY 11954
Hotel amenities
Surf Club Resort
Ranked #19 of 39 hotels in Montauk
3.5 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    17
    10
    3
    3
    10
Date Rating
Greenlawn, New York
1 review
4 helpful votes 4 helpful votes
“manager with bad attitude ruins vacation”
1 of 5 stars Reviewed 6 September 2011
4
people found this review helpful

Checked in here on a Sunday for a two night stay. Was awakened early Monday by the manager to say he needed us to move to another room as they had made a mistake when we checked in. I asked if we could stay in the room we were given and manager said he had another rental coming that day. When I went to the office to get the keys to the other unit, I complained about the serivce and was looking for some compensation for having to move rooms on a two day trip. I was told by the same manager there would be no compensation but we could now stay in our suite if we paid extra money. I would never stay here again as they are unprofessional, liers and have no idea what customer service means.

Room Tip: do not stay here
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  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Michael L about Surf Club Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
1 helpful vote 1 helpful vote
“Wonderful - we will return year after year”
5 of 5 stars Reviewed 30 August 2011
1
person found this review helpful

We recently returned after 10 amazing days at the Surf Club where we stayed in a poolside/ocean view, one-bedroom duplex. We visit Montauk almost every year and this was the first time the weather fully cooperated. Surf Club's manager, Bill, was very helpful and accommodating and just a generally decent guy. Sylvester and Teresa were a pleasure to see each day as they helped keep our rooms neat and tidy after our small children swept through (and they were always smiling). Matt, the lifeguard, is right out of central casting. Not only does he totally look the part, but he is an amazing guard. My 3 1/2 -year old daughter and 2-year old son are still learning to swim and made great strides under Matt's watchful eye. He would shadow kids, walking along the edges of the pool when a child was swimming out of arms' reach from his/her parents. Bill told us that Matt averages at least 4 saves a summer at that pool. I'm not surprised; he was so vigilant and even humored my daughter with a photo. The location is key - on the beach and a quick walk into town. The grounds are beautifully maintained by a caring and helpful staff. There is even an onsite, coin-operated laundry facility that we used twice during our stay. If you have small children, you may want to make sure that the stairs in your rental are carpeted as not all of them are. Also keep in mind that a child gate may not be an option to completely block all of the stairs, although we were able to use a pressure gate a few steps up. Overall, we highly recommend the Surf Club and we will be sure to return again year after year.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Linda P about Surf Club Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen Head, New York
1 review
3 helpful votes 3 helpful votes
“Great place to stay”
4 of 5 stars Reviewed 15 August 2011
3
people found this review helpful

We stayed at the Surf Club for the first time in July, 2011. We are a family of four (2 adults, 2 children). We stay in Montauk every year and usually at a different resort. We decided to try the Surf Club this year. We were lucky enough to book a room 6 weeks before our stay. It was a one bedroom ocean front room. The kitchen and downstairs living room are extremely small. We brought food to eat dinners in each night to save some money. Luckily for us family was out the same week and had a rented condo so we brought our food to them and all ate together. There would have been no way to entertain anyone in our quarters. The bathroom was nice and updated. The queen bed in the upstairs bedroom was comfortable. It was nice to have a sink in the bedroom upstairs since there is just one bathroom. The staff was very professional and friendly. The room was immaculate. The deck was a nice size with a chaise lounge and a table/umbrella with 4/5 chairs I believe. It is located in a great spot in Montauk and the walk to the beach down their boardwalk was easy and stress-free. You can park your car in the lot and never have to move it during your stay if you don't want to! Grounds were nicely kept. We will definitely book here again next year but try a 2 bedroom for a little more space. Bill the general manager was very friendly and all staff extremely helpful. Thank you for a wonderful stay!!

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask falconel about Surf Club Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartsdale, New York
1 review
2 helpful votes 2 helpful votes
“Terrific family vacation place!”
5 of 5 stars Reviewed 15 August 2011
2
people found this review helpful

Spent a week with kids and grandkids at this wonderful place right on the beach. Walk to a dozen decent restaurants. Very well-managed, rooms have great architecture combining convenience and privacy, the staff are friendly and well-trained (they seem to enjoy their work - a rarity these days!). Manager Bill Keskey is a jolly bear of a guy, helpful and kind. Can't recommend it too highly!

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Daniel M about Surf Club Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croton
2 reviews
9 helpful votes 9 helpful votes
“Pesticides are sprayed poolside midday while children swim”
2 of 5 stars Reviewed 25 July 2011
8
people found this review helpful

The bottom line...

Location A+

Units C to B

Depending on whether or not unit owner has renovated (BTW this is unfortunately typical for Montauk)

Management F

When questioned as to why the "ortho man" would be spraying poolside midday while kids were swimming the manager resorted to: 1. lies ("the spray is organic" - this lie was debunked by the sprayer himself who told me that the the spray was "not organic.. those things don't kill the bugs:) 2. denial ("I don't see any problem with it and nobody else here does") and 3. threats ("this is how we keep the grounds in good shap... if you don't like it and if you will be asked to leave")

Unfortunately, Surf Club management thinks it appropriate to spray and blow leaves and cut the lawn... and the hedges midday and in close proximity to guests.

Montauk is a beautiful vacation spot that is unfortunately riddled with compromises... overpriced motels... dingy b&bs... so no option I know of is perfect - but if child safely is important to you - you can definitely do better than this place!

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask miloofcroton about Surf Club Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Surf Club Resort

  • Surf Hotel Montauk
  • Surf Club Montauk
  • Surf Resort Montauk
  • Surf Club At Montauk
Address: Surfside Ave. & S. Essex St., Montauk, NY 11954
Price range (per night):* 164 AUD - 747 AUD

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