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Hilton Garden Inn Newburgh/Stewart Airport: Traveller Reviews

3.0 of 5
15 Crossroads Court, Middle Hope, NY 12550
Hotel amenities
Hilton Garden Inn Newburgh/Stewart Airport
Ranked #1 of 1 hotels in Middle Hope
4.0 of 5 stars 40 Reviews
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40 reviews from our community

    Trip type
Traveller rating
    9
    20
    3
    7
    1
Date Rating
Nashville, Tennessee
Top Contributor
53 reviews 53 reviews
Reviews in 30 cities Reviews in 30 cities
18 helpful votes 18 helpful votes
“Rude Condescending Staff / Poor Event Planning”
2 of 5 stars Reviewed 1 February 2012

Had an event here. Room set up wrong, staff seemed annoyed with me that their supervisor did not pass on the diagram. They tried to switch our meeting location to inadequate square footage. We were miserable. Communication prior to the event was poor. It was not a typical HGI experience. Avoid it if you can. I recommend driving a few miles instead.

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  • Stayed September 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask 2tired2choose about Hilton Garden Inn Newburgh/Stewart Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“An excellent choice!”
5 of 5 stars Reviewed 31 January 2012

I have to be in this area once a year or so with my family, and I really liked this hotel. It is clean, the service works to make your stay pleasant, and I feel it is the best option in the area.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kate B about Hilton Garden Inn Newburgh/Stewart Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holbrook, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Perfect hotel for everyone's budget”
4 of 5 stars Reviewed 16 January 2012

Perfect middle of the road hotel. Not to fancy, not too simple. Wish they had a full service restaurant but everything else was very nice. Pool, workout room, bar, friendly staff, and clean. Will stay again.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rob H about Hilton Garden Inn Newburgh/Stewart Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Reliable Stay”
4 of 5 stars Reviewed 20 November 2011
1
person found this review helpful

At this point, I stay at the Hilton Garden so often that the staff -- whom I think are wonderful -- greet me by name.

The hotel is always clean, the staff ALWAYS lets me have a late check-out, and I think the breakfast is wonderful. My only complaint, really, has been that the Internet has been hit-or-miss for me, and I need to work nights while I'm up there.

As a result, after my flight home was canceled, I tried out the Marriott down the street, which had better Internet. But I'll still flip back to this Hilton, I am sure. It's convenient, the folks are super nice and at this point, it's almost a home away from home.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask krystynlo about Hilton Garden Inn Newburgh/Stewart Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
“Coped well in a difficult situation”
4 of 5 stars Reviewed 16 November 2011

Stayed here at the end of October for 2 nights as a part of a group of us attending a wedding elsewhere – and the arrival day was the unexpectedly heavy snowstorms that hit the East Coast of America. Other hotels in the area were without electricity but thankfully ours remained on. The hotel has a really lovely lobby area built around a fireplace which was the perfect place to sit and wait to ensure the safe arrival of everyone through the blizzard. Staff were very helpful and personable but due to the fact nobody could get out of the hotel the restaurant was overrun and service/food suffered – however service recovery from Melinda was exceptional and the staff need to be congratulated for dealing with such a difficult situation.

The bedroom was a very good size with good heating, large flatscreen TV, plenty of storage/surfaces etc; would have preferred a kettle to a coffee maker but then being English I like my tea! Lovely Neutrogena toiletries and soft towels in the bathroom – I’m not sure if it’s the norm in the US to have such shallow baths but the bath was not good for having a hot soak after being stuck in the blizzard – saying that the shower was lovely.

Wireless internet was a little patchy but served its purpose. There is a larder in the lobby area to purchase bottled drinks, snack food etc which was very handy with the weather.

All in all I would highly recommend this hotel, clean, service orientated, up to date & comfortable – and the staff coped very well in a very difficult situation.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Newburgh/Stewart Airport

  • Hilton Garden Inn Newburgh
  • Hilton Middle Hope
  • Middle Hope Hilton
Address: 15 Crossroads Court, Middle Hope, NY 12550
Price range (per night):* 143 AUD - 332 AUD

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