With our tour we ended up in this hotel. My room stank terribly of sigarette-smoke and even opening the windows didn't change much. When I complained,I was told that the hotel was fully booked.
Later on, sending a fax home for the outragious price of 80 Dirham's, during my wait, I mentioned that the service was not very tourist-friendly. After that, the manager found a free non-smoking room for me, much better than the first one.
At least, although not giving a good impression in the beginning, they knew how to bend things in the right direction.
- Kenzi Bougafer Tinerhir