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Country Inn & Suites By Carlson, Big Flats: Traveller Reviews

2.0 of 5
105 East Mall Road, Horseheads, NY 14845
Hotel amenities
Country Inn & Suites By Carlson, Big Flats
Ranked #3 of 8 hotels in Horseheads
4.0 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    17
    7
    2
    1
    2
Date Rating
Palm Harbor, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Comfy and Consistent...love this hotel.”
4 of 5 stars Reviewed 16 May 2010

Usually go home every summer and this is always my hotel of choice. It is consistent in room cleanliness and overall shape, service and a good morning breakfast. The staff is always friendly and helpful and the property is well-maintained. It is convienently located minutes from Elmira/Corning Regional Airport, the Arnot Mall and many restaurants. I always feel at home when I go "home".

  • Stayed July 2009, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask skidak about Country Inn & Suites By Carlson, Big Flats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, Vermont
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Convenient and clean place w/cozy lobby, nice jacuzzi”
5 of 5 stars Reviewed 9 December 2009

Just stayed at this hotel and upon check in, had a tasty cookie after a swift processing. Found room clean and in order with a fine heating system. Upon realizing I forgot a couple of things, I swung by the front desk and was pleasantly helped out with what I needed (free). Took a soak in the spacey and clean jacuzzi that night before checking out email via free wireless Internet access (cool!). In the morning, took part in a nice breakfast and checked out without any problems. Oh, they did have a very nice and cozy lobby with a sofa and a nice gas fireplace. Even had books for reading if one wanted.

Basic review but overall, I was TOTALLY satisfied with this hotel and would not only recommend it, but stay there again.

  • Stayed November 2009, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MashuMashu about Country Inn & Suites By Carlson, Big Flats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central NY
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“Front Desk Very Helpful!”
5 of 5 stars Reviewed 14 May 2009

My boyfriend and I stayed here on Saturday May 2nd for one night. We are from upstate NY, and I was driving my sister down for a bridal shower, she was staying at her friends house, and we got a room here. The girl at the front desk was very helpful, as we walked in with no reservations. She got us a rate of 129 (including taxes) for the night. The room was very comfortable, loved the seperate little living room area! Everything was clean and spotless. The continental breakfast Sunday am was a nice touch. They had bread/toast, coffee, juice, muffins, cereal, a waffle machine w/ already measured out batter. It was wonderful! I'd stay here again in a heart beat if I'm ever in the area.

  • Stayed May 2009, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Asheysmommy2005 about Country Inn & Suites By Carlson, Big Flats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Overpriced and underdelivered”
2 of 5 stars Reviewed 27 March 2009
1
person found this review helpful

We've stayed at this hotel several times (at least three times before--twice in December, another time in the summer), since we have some family in the area. We never really minded before since the rates were much cheaper, but this last stay was unpleasant, mainly because of the price point, room decor, and most of all, service.
Rate: $190/night, wwith taxes. This as already negotiated rate since we were in town for a wedding, but we found it slightly ridiculous that a hotel in Horseheads would charge so much. (For a little more, you could get a room at the Four Points by Sheraton in Manhattan!)
Parking: Several spaces available.
Check-in: Quick. Stale cookies at the desk.
Room: There are no rooms with king beds in this hotel--all rooms have two queen beds. There are country touches everywhere, including potpourri on the walls.
Bathroom: Dark and dated. The amenities included a hair dryer and some toiletries.
Breakfast: There are cereals, some fruit, juice, and a waffle maker available in the morning. Guests help themselves.
Cleanliness: On the two nights we stayed, the maid did not clean our room. We put a "do not disturb" sign on the door on the day of the wedding as we were getting ready and told the front desk that the room could be made up when we left but it never was.
Post-stay: We reviewed the hotel and the manager got back to us and asked why they received such poor marks. I told them about the incident above and they said there was a misunderstanding on the part of the hotel housekeeper. That was the only explanation they gave us.

  • Stayed June 2008, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask NYMotherFussers about Country Inn & Suites By Carlson, Big Flats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
midlothian va
1 review
“Do not stay here”
1 of 5 stars Reviewed 25 March 2009

Would like to relay my experinceince of my stay at the Country Inn I heard my daugther scream out in disgust. While packing she had found a used condom on the floor next to one of the bed. My wife went to talked the mananger who response to the complaint was to answer the phone and deal with incoming calls a customer service oppitunity lost. I tracked down a housekeeper to remove the condom who respnse was to say it was not her area who did remove it after much prompting . Upon check out I asked the mananger of a name of person I could contact to register my complaint i was told to look it up on their web site. There were several chance to make a bad experince better but there was not even offer to clean up the condom. I will not stay there again

  • Stayed March 2009, travelled with family
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jfitzMidlothianVa about Country Inn & Suites By Carlson, Big Flats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Country Inn & Suites By Carlson, Big Flats

  • Country Inn Horseheads
  • Horseheads Country Inn
  • Country Inn Big Flats
Address: 105 East Mall Road, Horseheads, NY 14845
Price range (per night):* 128 AUD - 284 AUD

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Country Inn & Suites By Carlson, Big Flats
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