I have stayed here on many occasions for business and pleasure and I can only assume that when things go well the staff are awesome. But we all know the true test is how you deal with things when they go wrong. 1) Lisa kept me on the phone for 45 minutes on Saturday I didn't mind as she was making my reservation or so I thought. She was extremely busy and I was extremely patient. 2) I came in today after 5 hours ride to find there was no reservation. Luckily the young lady on the desk found me a room for which I will be eternally grateful. She was lovely and I didnt get her name. However no luck for tomorrow or Wednesday. I went down the road and checked in to another hotel for the rest of the week. When I informed Kim that I was a lone traveller and could not rely on there being a cancellation for tomorrow so had to book into another hotel for the rest of the week, she was very snooty and incredibly sullen. Just what I needed at this stressful time when I was extremely close to tears. As I say when things go well they are tremendous when things go bad they are defensive and less than useful. Will never stay here again which is a terrible shame. The old staff were much better.

Booked here by long time client, stayed 26-29 January in room 303 and it's been a pleasure. Used conference services, catered luncheon and room service for evening meals and without exception the service is prompt, smiling and friendly, food is excellent by any hotel standard and hotel premises are immaculate at all times with even the baseboards being cleaned daily, incredible! Would like to call attention to one individual in particular, though all have been exemplary. "Shaunsey," a young lady who has been here the last three times I've stayed while serving clients in the area, has gone above and beyond to make sure all our needs were attended and that our conference and luncheon experience were on time, well-presented, and professional. Refreshing to see a young person so dedicated to her job. Chefs are excellent, personable and fun, all desk and restaurant personnel far above average. Rooms are quiet, clean, the "spotless" kind, and overall a great experience, right near the airport. No complaints, only praise.

We have stayed here before with no problems. Our 3 night stay over the holidays was not good. The beds were too hard-probably not updated for a while. The breakfast was mediocre and the rates are too high for the area.

I have stayed here several times over the last two years. the hotel rooms are always clean. The staff are great and very accomodating. 4 star restaurant always delivers great food.

I've had to stay at other hotels in the area and have not found them as good.

I recently had my wife and grandkids come down during a recent stay. they had loads of fun during the dayvisiting sites and exploring the area. All in all, a great pick.