Our stay at the Busua Beach Resort was unfortunate. We were looking to splurge for a weekend on this nice resort. We got to the hotel and immediately went to eat at their (expensive) onsite restaurant. When we got back to the room, it still wasn't cool so we tried calling the front desk. The phone didn't work. So we went up to the front desk. The reception sent maintenance. Maintenance told us we should switch rooms, and they took us to two different rooms, one much smaller, and the other one unmade with no chance of cleaning the room until the next day. The maintenance put some freon in the a/c at midnight which lasted through the next day. The next day, we went to reception and spoke to the manager who only took $15 off the room. The second night the same thing happened and she took $13 off the room. She gave us her card and ensured next time it would be better. Four trips to reception for this problem, and we don't believe there will be a next time. African Rainbow Resort also offers a/c and hot water for much cheaper. The Busua Inn is a delight and the food is amazing. When you pay as much as Busua Beach Resort charges, you expect to get what you pay for. Unfortunately, this is not the case here. Additionally, the poolside is filthy without bathroom facilities and fish bones from someone's meal all over.
