I have been told that the Madrid is no longer considered a resort motel, as each unit is now independantly owned and rented. The website is no longer active. The former property owners, which many of the complaints on this site seem to be about - have sold thier share of the property and are no longer affliated with the Madrid.. In the fall of 2011 many individual units were sold and are currently being upgraded and updated.

While the location is still great,and all units are oceanfront, in the coming months and especially in the coming summers, i imagine there will be new and favorable reviews.

My family and I stayed the week of Aug, 21, 2011. We had to cut our vaca short due to Hurricane Irene. We were reserved til Sat. and left Thurs at 11:30 pm. Under the pressure of evacuation, the motel staff was very understanding and refunded us Friday nights stay. We were very pleased. We offered to put it towards next years stay and they insisted on just refunding us the money. Again, we were very happy. Speaking to other shore goers, other motels/hotles were not offering refunds. The room we stayed in had no carpeting so there was no "musty" smell. The room was very clean, the maids were excellent. I have no complaints about the Madird. They do no put up with non sense and the nights were quiet. The parking spaces are ample and no problems parking my Explorer in the spaces. (Alot of motels have very small spaces). The pool seemed descent (We did not spend time at the pool, we belong to one at home so we spend most of our time on the beach). They have two grills, which one of them was tempermental but thats expected with motel grills. I have been vaca in the Crest for 10+ yrs. They have the best and most reasonable rates in the Crest. All rooms are ocenfront so there are no "extra cost" for a beach front room. We booked for next year and look forward to another great stay.

I stayed at the madrid for 4 days and I was un-happy. Management are a bunch of cocky people who look like they don't enjoy their jobs... The parking lot is like a sardine can and one of the nights I went out and came back to no spots beng left...the day I checked into my room I noticed the windows hadn't been wiped down in weeks it seemed. The tiled floors had dried up stains on them that weren't properly cleaned. One day I was there we rented beach chairs for 5 dollars each and were supposed to get refunded the money back and they didn't say a word when we brought the chairs back...we went up to our rooms and realized we forgot to get our money back (management was hoping we had forgot). A little girl vomited in the pool and were told about it and didn't attempt to clean it...The place just isn't comfortable. They make you feel like your their property or something. All it is, is a view of the ocean with dumpy rooms. NEVER GOING BACK.

If you look back far enough you'll see that I reviewed this property at about the same time last year. This was our family's 5th or 6th time staying on-property, and our last.

THIS IS NOT A RESORT!!!! Do not let the title fool you. Instead, it's a motel where ownership and staff does not "keep up" in any number of areas. Read some of my previous reviews of this and other properties and you'll see that I"m very level-headed/open-minded when it comes to reviewing a property.

The biggest concern for those of you reading the review is the room itself, so here we go:
1) Beds/Linens- mattresses that felt as though they've been there since the Reagan administration and bedding with "pillies" all over it. By "pillies" I mean the small balls that attach themselves to cheap material when it's been washed too many times. The towels are equally poor. If you like threadbare, abbrasive towels with faded stains touching your skin, look no further.
2) Bathroom- Dated and not maintained. We've been staying in the same room (102) on the ground floor for a few years in the hopes that it would eventually be updated- no such luck. We picked the room because of it's proximity to the pool, the fact that it has 2 bathrooms and 3 beds. The front bathroom is adorned with fixtures that you'd normally find in your mother's home, while the rear bathroom is so dark and depressing that you'd never want to step foot inside. Tiles popping off the walls, stained ceiling tiles are a common theme here.
3) "Kitchen"- Parantheses are appropriate here. An oven that has never been cleaned (not a biggie since we used it to store extra bottled water and soda cans), mis-matched utensils (6 spoons, 1 knife, 3 forks) and chipped plates. The only thing we used this area for was to store items in the refrigerator, which was clean.
4) Pool- ABSOLUTELY DISGUSTING. For those of you who aren't familiar, the pool has a large deck on the outside, and a rather generously-sized pool with an attached baby pool (a fence in the water separates the two). I own a pool and am rather "picky" when it comes to pool maintenance. The pool at the Madrid is painted concrete, not gunite. The paint in the pool is peeling and at the water line, what can best be described as "black scum" has permanently stained the wall. We were told by the maintenance guy that this is as a result of too many guests entering the water with sunscreen. Funny though, as other pools don't have the same problem. During the 6 days that we stayed at the "resort," a substance that I would call "white foam" was floating in the corner of the baby pool. The fact that this foam was floating on the surface of the water for hours on end, and that the staff chose to do nothing to remediate the situation, was quite telling.
Pool also had 2 BBQ's fully up and running, which were remarkably clean and used by us over 2 separate days.
5) View- it doesn't get any better, which certainly mirrors the comments of previous posters. The Madrid is one of the few properties in Wildwood where all rooms front onto the beach. To open your front door and look right out onto the Atlantic is great- I just wish that we were doing so from another location.
6) Laundry/Game Room- Your clothes should never enter the machines at this laundry and the game room is a complete joke.
7) Housekeeping- the maids do the best they can with what they're given. Rooms were vaccumed, bathrooms were cleaned, but linens were not changed. Even after the cleaning though, you still felt as though the room had a general "grimey" feel to it.
8) Cell phone service- spotty, at best, at the hotel. Yet, when you walked down to the water's edge at the beach some 200 yards away, you had 3G with 5 bars. Go figure. Those of you hoping for high-speed internet will be quite unhappy.

In the end, let me leave you with this thought. We paid over $1,200 to stay from Sunday through Friday, and for the amount we paid, you'd hope to find a more suitable property. When you consider what you're paying and what you're getting, it just doesn't add up. Look across the parking lot to the Colliseum where an equivalent sized room, facing the beach, was going for $75 less per night.

The Madrid has 50 rooms (5 floors, 10 rooms to a floor). Consider that during "peak" season, when we were there, the hotel brings in around upwards of $65,000 a week. You'd hope that for that kind of money, ownership and management would realize that guests paying such a hefty sum may have expectations regarding cleanliness and maintenance, but those "concerns" have simply fallen by the wayside. In the end, it's clear that their ultimate goal is to do as little "work" on the property as possible while banking as much as they can during the Spring/Summer seasons.

For the reasons stated above, we'll be elsewhere next season. Please give this review some good thought before even considering the Madrid Motel for your next Wildwood Crest vacation. Wildwood Crest is a gem of a town and there are many other properties which will give you a better deal for better value, even during the summer.