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Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk: Traveller Reviews

2.5 of 5
18 Western Drive, Westampton, NJ 08060
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Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk
Ranked #5 of 6 hotels in Westampton
3.0 of 5 stars 25 Reviews
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25 reviews from our community

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North Jersey
Senior Contributor
43 reviews 43 reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“Upgrades are Needed, but keep the current manager!”
2 of 5 stars Reviewed 24 September 2011

Ok, you look all around the hotel from the parking lot to the lobby to the elevator, to the room and bathroom and furniture and refrigerator and lamps and you can clearly see wear and tear, cobwebs, worn carpets, lack of attention to detail when cleaning floors, furniture, lamps. Severely wrinkled sheets, pillow cases, rough towels and damaged tables/chairs. The candy items in the 3rd floor vending machine are dangerously close to expiration dates which made their appearance and taste unsatisfactory.
But when I had a complaint about my first room being opposite the elevator or a wobbly floor lamp, the manager and maintenance were on the case.
Another plus- the mattress was AOK!!!

Room Tip: I would recommend ODD numbered rooms facing away from the ACADEMY BUS Station and parking lot.
See more room tips
  • Stayed September 2011, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dr Barbara M about Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chattanooga
Senior Contributor
34 reviews 34 reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
“Not as Good as Other Holiday Inn Express Locations”
2 of 5 stars Reviewed 20 July 2011

We stayed one night here enroute to a cruise out of NY CIty.
The location was very easy to find off the NJ Turnpike and the outside was nice. Once inside I waited a while for the guy to get off his phone (personal call). I was checked into a room quickly once he focused on his job.
There were sports teams staying here. Our son has played select soccer and we have had our share of team hotel stays, so I have patience around lots of kids. These kids were all over the place ( playing in elevators, slamming doors, knocking on random doors) and hotel staff did nothing to keep the hotel quiet and clean for all guests. There were what looked like potato chip crumbs throughout the hallways on both the main floor and along the way to our third floor room. I am not talking occasional crumbs, but a lot of crunching as I walked!
The icemaker on our floor did not work--the 2nd floor did not have one, so the ice machine on the main floor served all guests. It could not keep up with demand for teams filling coolers and other guests.
Our room itself was very nice and seemed to have been recently redone. Beds were comfortable and bathroom was spacious and effiicient.
Breakfast was a nightmare. The hostess girl said they were out of rolls, eggs, and I forget what else. She said the hotel was full with the teams. I questioned if they had not reserved long ahead--I know our teams would never walk in with no reservations--so therefore they should have enough food for everyone. I think she got tired of people complaining because she went and SAT on the counter of the front desk and chatted with the clerk there. Tables were not cleaned, the items like milk and cereal they did have were not filled. The crumbs were still all over the carpeting as we left.
The pool was only open when the manager was on duty. I thought this weird as he seemed to work 9-5 and most people are at a hotel like this in the evening.
This hotel did not meet standards of the usual Holiday Inn.

  • Stayed June 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask beckyfromtennessee about Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk
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9 helpful votes 9 helpful votes
“I don't know if I'll be back”
3 of 5 stars Reviewed 18 July 2011

I travel a lot for wrok and Holiday Inn Express is my hotel of choice. This faciltiy is really starting to show some wear-and-tear. Cobwebs along the ceiling line, this place needs a real good cleaning. I am a "Platnium" HIE member and this facilty is in need of some serious help. I doubt if I will be back.

  • Stayed July 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rusty S about Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, VA
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Consistently pleasant place to stay”
4 of 5 stars Reviewed 3 January 2011

We've been staying at this hotel every year for the past five years while visiting family. The staff is always friendly and accomodating. My wife, who's a night owl, appreciates the availability of 24-hour coffee in the roomy lobby. My son likes the fact that the pool is also open all night. The breakfast has a good selection of muffins, omelettes, bacon and more. The location at on a dead-end street is quiet, yet it's convenient to shopping and the interstate.

  • Stayed January 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Arrendajo about Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lumberton, nj
1 review
“Horrible service and extra charged"”
2 of 5 stars Reviewed 28 September 2010

This has been the worst experience I have had staying at a hotel. The room was okay besides the fact that it smelled like smoke when it was supposed to be a non smoking room. Then I was charged $107 for smoking in the room in which never occurred. They reduced the price and make up for it later by adding bogus charges. I would recommend staying at a nicer hotel and paying the right price instead of getting stuck with a bill you didn’t expect in the first place. Damn rip offs. I'll make sure to report them to the better business bureau.

  • Stayed September 2010, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Stephanie1948 about Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk
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Additional Information about Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk

  • Holiday Inn Westampton
  • Westampton Holiday Inn
  • Holiday Inn Express Westampton
Address: 18 Western Drive, Westampton, NJ 08060
Price range (per night):* 113 AUD - 139 AUD

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Holiday Inn Express Mt. Holly-Exit 5 NJ Tnpk
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