This was a Groupon for a 1 night stay in one of their Jr. Suites which expired on Aug 31. I had a Jr. Suite booked for Aug 28, but asked to reschedule due to Hurricane Irene. They told me that the only rooms they had available were the Edinburgh or the Kensington, which were less expensive and smaller rooms, but the Groupon would still be the same price.
We should have known when we saw the paint peeling off the front of the building when we arrived. The innkeeper and owner was all business and never introduced himself or welcomed us. We were shown to our room, informed of the rules, (which included "Breakfast at 8:30am Sharp!") The room was very small, rather gaudy, and the bed very hard and uncomfortable. There was a tiny TV mounted on the wall which was difficult to see from the bed. The next morning before breakfast we walked around a bit and saw that at least 2 Jr suites were completely unoccupied, including the one we originally asked to be booked in! At breakfast the innkeeper's wife told us from the doorway that there was juice available on the table and then went back into the kitchen. We had to get our own coffee. The only other person in the dining room the whole time we were there was a woman who talked loudly on her cell phone the entire time! The wife came out with French toast, bacon, and fruit and placed it in front of us, never speaking a word to us. The French toast and fruit were good, but the bacon was obviously the precooked kind you buy in a box. There were no fresh baked muffins or cinnamon rolls as advertised. No one ever appeared in the dining room again to check with us or ask how things were, nor did any other guests ever come in and breakfast was only served at 8:30.
When we checked out, I said, "I thought you were full last night." They tried to lie about it and say other guests don't come for breakfast and the rooms were full. I then told them that I had checked and saw that they weren't. They were then rude and blamed it on me for rescheduling for the Hurricane and said that no one else had canceled. Well I don't care what the others did, it was not safe to be away during a Hurricane. They never asked how our stay was or even said thank you or good bye.
They are an extremely poor example of innkeepers, never mind business owners! We felt like intruders rather than guests!
Jr Suites are much nicer than Regular rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 September 2011
I am sorry you did not find your stay to your expectations. I would like to take this opportunity to comment on some of your accounting of your stay. We do have scheduled capital improvement projects planned for the inn (exterior painting as one of them) that will be taking place over the next few weeks due to our contractors schedule. Our groupon offer was published and purchased by you in March 2011 with an expiration date of Aug, 31, 2011. Upon review, we see that your reservation to stay with us using your groupon voucher was made on 8/13/11. Unfortunately, at that late date, the room that you were requesting (the Windsor Room) was already reserved, so you chose the Devonshire room to stay on 8/28/11. Hurricane Irene was predicted to hit the New England area during that weekend, but luckily as it made it's way up the coast, we here in eastern NH were spared. On 8/26/11 you called to reschedule your reservation. We did make an exception, to accommodate your situation, to extend the groupon offer past 8/31/11 and advised that we had the Kensington room available on 9/5/11. We were never asked about other room availability. You seemed to be pleased that you were offered a room past the expiration date. (To note, neither the Windsor Room, nor the Devonshire Room, were available on 9/5/11 so that is why neither of those rooms were offered). Our breakfast that morning was cinnamon raisin french toast with a side of fresh cooked bacon. We do offer a buffet bar with fresh cut fruit salad, 3 types of juices and coffee for guest to help themselves to. Unfortunately, we did have a guest in the dining room that was inconsiderate and did speak on her cell phone during her meal. I am sorry that that guest was not more courteous. We find that there is a fine line at any inn to keep the engagement with our guest to an informative/professional level while respecting their space and private time. When approached by our guests we are more then happy to give recommendations and history of the inn and town but do not like to impose ourselves. Over the years we find that to work best for our guests. Lastly, at your time of checkout, you did state some of your concerns, but it did not seem that you were receptive to any explanation that were being offered so unfortunately your checkout did not go as smoothly as it could have. I hope that this response can clear up any misunderstandings that you may have. Sincerely, Kate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC