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The Orleans Hotel & Casino: Traveller Reviews

3.0 of 5
4500 W Tropicana Ave, Las Vegas, NV 89103
Hotel amenities
Special offer
Summer Vegas Fun
The Orleans Hotel & Casino
Ranked #20 of 281 hotels in Las Vegas
4.5 of 5 stars 2657 Reviews
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2,657 reviews from our community

What travellers say about this hotel
  • Free shuttle(69)
  • Bowling alley(46)
  • Food court(37)
  • Very nice(32)
  • Pool area(32)
  • Coffee shop(31)
  • Rooms are clean(30)
  • Video poker(29)
  • Gold coast(29)
  • Prime Rib loft(27)
Traveller rating
    1,289
    937
    252
    121
    58
Only show reviews for Family (401) | Couples (738) | Business (165)
Date Rating
Coquitlam, Canada
Senior Contributor
21 reviews 21 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“As everywhere, pros and cons”
4 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

Two married women who go to Vegas once a year for gal-time. We like live shows, slots, video poker, people watching, tons of walking, good food and lots of laughs.

Chose to go from Sat-Wed to beat traffic, lineups and I mean really, $32.00 per night and $6.00 resort fee? I can't stay home for that.

Pros: Stayed at over 10 hotels on the strip and nowhere have I had better service. While it's not in the tourist hub, we chose it specifically to be off the beaten path for a change and was not disappointed. Check-in took minutes and the desk is a stone's throw from the front door, as are the guest elevators. Elevator security is evident and while they never once checked my ID, their presence is obvious and appreciated.

Guests get free shuttle (throw a $ into the bucket!) to the Strip and also to the Gold Coast Hotel (not recommended!). If it's busy, they want to see your ID to confirm you're a hotel guest. That's a good thing.

Check in took minutes, desk is right through the front door, smiles from the staff and felt welcomed right away. Was given many freebies/promotions and we used them all.

We don't care about glitzy rooms as we're hardly there. What I do care about is CLEAN and COMFORT. Beds were wonderful, service from the hotel operator was instant and while there's a bit of wear-and-tear, nothing made me gasp. Great shower pressure, loved the little window in the bathroom for fresh air and the maids cleaned the room beautifully. Nice touch of a coffee machine as most middle-of-the road rooms on the Strip are void of those. Guess they want you out of your room as fast as possible to start spending $ but frankly, a room without a coffee pot is enough reason for me not to stay there.

Great casino with slots that let you keep playing. Video poker machines at the bars are very worn and could use a bath but still the best place to get a "real" drink while you gamble. Floor service was quick and the girls were friendly and attentive. Good piped music -- mostly oldies which suits us fine. Good atmosphere with people having fun.

Read lots on here about people getting comp'd for rooms and food and we were no exception. However, this was because we asked to put our gaming points towards anything that was applicable. We spent over $1000 each on gambling and events, so I think comp'ing a $90.00 room and 6 daytime meals should be expected.

Wonderful coffee and service in the Java bar with lots of seating for quiet time to enjoy newspaper in the morning. Gift shop stocked well.

Movie theatre has great selection of movies and very reasonable prices and fantastic popcorn which a must.

In a nutshell, everything about The Orleans was a 10.

Except....

Cons: I would have rated this review Excellent if it wasn't for the food. We ate in every establishment except the Prime Rib place, which I heard was very good.

The buffet: vegetables were brown and wilted throughout the salad bar and limited to low-end vegetables (no tomatoes?). Beef ribs were impossible to chew through and I mean impossible. Sausage at the breakfast section did not taste like meat, scrambled eggs were watery, hash browns greasy, pastries lacking flavour and seemed very bland. That's just a sample of about 25 things we tried. The Garden Cafe's food was a step up but really, that's not saying much. I had a beef dip and while the roast beef WAS cut off a roast, it was filled with peppercorns and the fat edging left on. Meat for beef dip should be shaved and void of fat. All the fries throughout Vegas seemed to be laden in salt and more salt. Doesn't anybody make real fresh-cut potatoes? Had Sliders at TGIF that are served with such flimsy buns, by the time they got to the table, the bread had disintegrated and it was all mush. And again, salt-laden fries.

I would definitely return to the Hotel but would make different dining arrangements.

Air cond: (Room on the 16th floor, far end of the hall). The machine is loud and runs intermittently all night long. You can turn it off but it's too hot without it. They do need to upgrade this.

I want to be clear, the service throughout the entire establishment is top-notch so my negative comments would only be to the owners who may want to spend 4-5 days in their own establishment and eat all meals there to see what many people are talking about.

Room Tip: Above 12th gives you a great view. If you're not a walker, ask for close to the elevator.
See more room tips
  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sarah Smith, Boyd Gaming Corporate Digital Marketing Manager at The Orleans Hotel & Casino, responded to this review
20 February 2012
Thank you for your detailed review about your recent stay at The Orleans! We really appreciate the excellent feedback you provided. We will share all of your input regarding your great service from the front desk, security, shuttle and housekeeping with those department team members. Your comments on the food will be reviewed with our Food and Beverage Director, we apologize that our food product did not meet your expectations. Again, we appreciate the post and hope you will return again soon.
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OKC
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Our Vegas home”
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

We love The Orleans, we have no complaints. If you are looking for a comfortable property to call "home" on vacation, this is it. Clean, friendly service, very affordable, great cocktail waitress costumes.While their rooms could use some updating( from last year when we were there) they are clean and comfortable (who spends much time in their room while in Vegas anyway?) The pool is awesome, but not fancy or extreme like some on the strip locations, my advice is get there early to get a good spot, but don't dip into the pool until the sun has warmed it up some. Friendly dealers with decent bet amounts. affordable resort fee. the Japanese restaurant in the casino has great sushi! If you are not looking for the modern, expensive, luxurious Las Vegas hotel, then you will love The Orleans.

Room Tip: Try to request closer to the elevator, those hallways are Looooong. could take you 1-2extra minutes...
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  • Stayed May 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sarah Smith, Boyd Gaming Corporate Digital Marketing Manager at The Orleans Hotel & Casino, responded to this review
13 February 2012
Just read your recent post about your last stay at The Orleans; happy to hear that you think of us as your "Vegas home"! We appreciate your kind words and your frequent visits and hope you will continue to stay with us when go come to Las Vegas. See you soon!
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Rochester, New York
2 reviews
2 helpful votes 2 helpful votes
“The best service in town!”
5 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

I have stayed at many places in Las Vegas (Caesars, Flamingo, Rio, Stardust back in the day), and I still come back to the Orleans every time.

The Orleans has the nicest employees that have been there for years. It's so good to see the same faces visit after visit. It says a lot about an organization that keeps people happy.

The drink service is unparalleled at the Orleans. Doesn't matter if you are a high roller or not, you still get comped a good drink. Even some higher shelf stuff!

The food is always a great value and the rooms are perfect size, always clean and the bathroom is huge. Love the window in the shower!

When I walk into the Orleans it feels like my home away from home. What more can you ask for?

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sarah Smith, Boyd Gaming Corporate Digital Marketing Manager at The Orleans Hotel & Casino, responded to this review
10 February 2012
Thanks for the great review and your frequent visits! We are happy to know that you enjoy your visits and hope you and your family will continue to return!!!
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Minnesota
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“I feel welcome at the Orleans”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

We have stayed here several times and I am always satisfied. The front desk clerks are very friendly and always know what they are doing. Two queens , desk, loveseat, chairs, flat screen tv, coffee pot , iron , board, combination safe. Spacious room and bathroom. Clean but some carpet stains and a broken sliding bathroom door. The door did work but it was a little crooked. Minimal neighbor or hall noise. The fitness room is excellent . About 6 tv's, stair climbers, several tredmills, elipticals and stationary bikes. Several arm machines and free weights. Free shuttle to the strip. They have a great casino floor and lots of dining choices. We checked out the movie theatre which had lots of movies to choose from. Paid about $37.00 on a weeknight for two adults.

Stayed January 2012, travelled as a couple
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Sarah Smith, Boyd Gaming Corporate Digital Marketing Manager at The Orleans Hotel & Casino, responded to this review
10 February 2012
So glad to hear that you and your family always feel welcome here at The Orleans. Your nice comments on the front desk team members will be shared with them, appreciate the recognition! The issues with the room will be addressed, so sorry it was not up to par. We appreciate your business and hope you will return again soon.
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Paramount, California, United States
1 review
“excellent staff and services”
5 of 5 stars Reviewed 7 February 2012

We always enjoy our stay here. We come to bowl and play V/P. Due to a cheer leading competition there were alot of kids and non gamblers. They added extra staff at peak hours so we never had to wait more that a couple minutes for an elevator, valet or to sit down to eat. The restaurant service was excellent. We were greeted and seated quickly and our orders promptly taken. Food was tasty and reasonably priced. Our server was friendly and attentive. We come here at least 2 times a year and will continue doing so.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Orleans Hotel & Casino

  • The Orleans Hotel
  • Orleans Las Vegas
  • Orleans Hotel Las Vegas
  • The Orleans
  • Orleans Hotel Casino
  • New Orleans Hotel Las Vegas
  • Las Vegas Orleans Hotel
Address: 4500 W Tropicana Ave, Las Vegas, NV 89103
Price range (per night):* 39 AUD - 130 AUD

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