We were 'upgraded' to the West Tower after reserving a room at the Skyrise Tower. Room was comfortable and clean. The safe didn't work and we put a ticket in to have it repaired, waited or an hour and half still nobody came to fix it. Told the front desk that we were going for dinner after waiting that long for a no-show. Called the front desk again and was told we had to wait at least an hour! She was condescending after I told her that we had already waited 1 1/2 hrs prior! We had been driving all day and was exhausted! Rates were very reasonable, front desk service sucked.
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