Overall, the experience was okay. We will not return, however. Many members of the staff seem very new to the job and lack the level of professionalism one would expect of a resort staff. The receptionist's glittery nail polish and indifferent attitude set the tone, the saggy-pants hot springs workers didn't help, and the time share salesperson's use of profanity (in context, it was a salesy, hushed, I'm-just-like-you, use of the word--but still inappropriate) made clear that this place isn't for us. We would happily return to the Saloon, however, as it was nice, and the bartenders were great.
We stayed in the old part of the resort, and the rooms are dark. They're dated, but I understand they're being updated sometime soon. Other's have commented on the rooms in more detail, so I won't. I'll just call them unremarkable. The deli and function were closed indefinitely and were eerily in disrepair. Plans for those? Yes. When?
Day two, we went to the hot springs, and they weren't very nice. We went on two separate days. During those days, most of the pools were working, but at least two to three weren't working each day (different ones each day). There were hoses and pool cleaning supplies laying around, giving us the feeling that they were still getting up and running for the day (it was 1:00pm), not a terribly relaxing atmosphere. And as for employee attire, the resort should require the cleaning crew to wear company-issued pants. The guys look like they were told to wear "black" pants, and any interpretation of the requirement would suffice, including off-the-butt, oversized, black jean shorts. How about some black Dockers? How about a belt? When the cleaning crew saw some people applying sunscreen (in July, by the way), they asked them not to enter the pools because the sunscreen would cloud up the water. Enjoy the pools, and a nice sunburn? With all that effort spent in cleaning the pools, one would think they'd be on top of the whole pool cleaning until this whole sunscreen fad goes away.
Now back to the room. Minor quibble: Half a roll of toilet paper was our apparent ration upon entering the room for a week's stay. Three calls later to request TP (over a span of the next few days) and no TP, then we personally went to the front desk to get some. We were tempted to enter the "employees only" restroom to take their stash.
The time share sales pitch was typical. Our suggestion would be to get the current house in order before trying to sell the as-yet-developed mining village on the other side of the street. That includes staff as well as facilities. After the initial sales presentation, we politely stated that we didn't see value in the investment, so we were going to hold onto our wallets. This then resulted in another sales person joining us for the "hard sell." I don't begrudge the sales team for doing this--it's textbook sales strategy, and we were expecting it. The second salesperson's hushed use of profanity (two or thee times) however, was unprofessional. I don't offend easily, and I understood that it was part of his schtick that to show he's an everyman or something, but I don't use those words in front of my fiancee, who happened to be at the table, as well. It was not a terribly remarkable episode, nor was it enough to make us get up and walk out or anything, but it just added to our sense that this place lacked a certain professionalism.
Needless to say, we'll look elsewhere next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
