I have stayed at this hotel several times over the past few years and every time I seem to ask myself "why do I come back?" This last one topped them all for problems and with a new hotel just opening across the Interstate, this was my last stay at the Holiday Inn in Sidney, NE.
When I checked in, I got all the way to the room only to discover that my key card had been left out of the Welcome Evelope. I went back and told them and they made me a key and when I tried it, it didn't work. She told me they have had trouble with the new cards and made one on the old card and it worked fine. SO on my third trip to the room, I finally get in. The room was just average and I was not offered an upgrade for being a Platinum member of PCR. The coupons for being a PCR member were not worth much to me either. A free drink in the bar ($5.00 or less--only if you spend $9.00 for the cheapest entree or appetizer). I had already eaten, so I didn't use. Only 10% off breakfast and at most HI I get coupon for a free breakfast. I went to breakfast @ 9:15am and they were already cleaning up the restaurant and it looked closed. The kid cleaning said he could get me something, but I didn't really want to stay and see how long that would take or sit in the dark eating my breakfast alone.
My biggest complaint and the main reason that I will not be returning is that when I woke up in the morning, my room smelled like cigarette smoke. Not just a faint smell--but a smell like I was in a bar. When I told them about it on checkout. The clerk said "yeah, I hear that a lot. The smoking rooms are right above your room." I would think if they get this complaint a lot, they would do something about it and change the layout of where the smoking and non smoking rooms are. He didn't offer any other explaination or appology. I just paid my bill and walked out of the hotel for the last time.
Room Tip: Go across the interstate to another hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC