Thank you for taking the time to submit a review of your recent stay. We are sorry that we did not meet your expectations.
We do agree that our single queen and single king rooms are small and the bathrooms in those rooms are small as well. Because of the size of the single queen and single king rooms, we do offer those rooms at a lower rate compared to our larger rooms. Unfortunately, we are unable to increase the size of our single queen and single king rooms and bathrooms short of tearing the buildings down and building new structures.
In our single queen rooms, we provide three large bath towels, two hand towels, two washcloths, and one bathmat as the maximum occupancy for a single queen room is two guests. On the first evening of your stay, you had called the front desk and requested additional towels which were provided to you by the front desk staff. I am surprised that you found the pillows in your room to be "flat and hard" as we routinely replace pillows throughout the season. Additionally, there are four pillows provided for each bed. I am also surprised that you found the room to be "dirty and dusty" as almost all of our reviews mention that our rooms are very clean. I am not sure what indentations in the bed you are referring to as the mattresses in our rooms were replaced with brand new mattresses just this year.
You mention that you had to use your cell phone to call the front desk. We do not offer telephones in the room, however, there is a phone for guest use available in the room where the ice machine is located. We do not provide pen and paper in the rooms, but we would be happy to provide those items to you at the front desk.
We do not provide breakfast, nor do we advertise a breakfast. We do not advertise that we provide cookies, although we occasionally place a small plate of cookies at the front desk during check in hours when available.
Again, we apologize that we did not meet your expectations and will take your comments into consideration to make improvements where possible.
We do hope you enjoyed Yellowstone and wish you safe travels.