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BEST WESTERN PLUS KwaTaqNuk Resort & Casino: Traveller Reviews

49708 US Highway 93 East, Polson, MT 59860
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BEST WESTERN PLUS KwaTaqNuk Resort & Casino
Ranked #1 of 5 hotels in Polson
4.0 of 5 stars 67 Reviews
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67 reviews from our community

    Trip type
Traveller rating
    17
    23
    7
    12
    8
Date Rating
Sitka, Alaska
1 review
“My Montana Trip”
4 of 5 stars Reviewed 30 November 2011

the hotel was very nice and the service provided to us by the front desk was excellent. The only exception was the smell of cigarettes throughout the hotel. Very evident as you enter the front doors of the hotel.

Room was very clean, nice and the view was also beautiful. Our first time in Polson, MT, to spend Thanksgiving with our son who is attending college in the area. Due to the time difference (my son and I are from Alaska) we were not able to eat at the continental breakfast so I don't have any comments to share regarding the continental breakfast.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Eunice J about BEST WESTERN PLUS KwaTaqNuk Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakewood, Washington, United States
1 review
“Motel”
2 of 5 stars Reviewed 26 November 2011

We have stayed at this hotel A LOT!!! I thought I was staying in a motel instead of a hotel. This hotel says they are upgrading, but all I see is down-grades. No restraunt, the continental breakfast was HORRIBLE!!!! The service was HORRIBLE!!! The shampoo and soap in the rooms were even a downgrade!!! Very disappointed!! Do not like the new casino set up!! For the only Hotel in town, this place is NOT the place to stay anymore!!!

  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lorilorna about BEST WESTERN PLUS KwaTaqNuk Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorissa Hill-Row, Front Office Manager at BEST WESTERN PLUS KwaTaqNuk Resort & Casino, responded to this review
28 November 2011
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We do hope you decide to come back another time and give us another chance to serve you in our Nook Restaurant which during our recent renovation has been relocated down to the first floor of our resort. We are currently looking at options to improve our continental breakfast to a deluxe continental breakfast; our guest may expect to see those changes occur in the beginning of January 2012. We are looking forward to these improvements and we will be expanding the hours of our restaurant menu as well.
We know and understand that not all of our guests will appreciate the casino section of our resort, however with all of our other amenities such as the restaurant, 2 swimming pools & hot tub, marina area, the 6 banquet rooms and our executive suite we do offer a wide variety of guest accommodations.
Thank you again for your feedback on our resort, we appreciate you as a customer and hope that you will reconsider giving us another chance to give you and your family the experience we strive to provide to each and every one of our valued customers.
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Kalispell, Montana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Nice Hotel but lacking handicapped amenities”
4 of 5 stars Reviewed 15 November 2011

I made this reservation 4 weeks prior to our stay. I requested a room on the lakeside with a handicapped accessible bathroom. I was not informed until the day prior to our arrival that there are not rooms on the lakeside with a handicapped accessible bathroom. BIG disappointment! We had a delightful view of the parking lot. The front door of the hotel also does not have a handicapped auto door opener. When I checked in the clerk bumped up the price from my reservation price-even without the lake view! I had to remind them of the reservation price. That said the room was nice. The staff were very helpful and friendly. The meal at the restaurant (dinner and continental breakfast) was very good. While the handicapped discrimination was frustrating our stay was okay.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Laurie M about BEST WESTERN PLUS KwaTaqNuk Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorissa Hill-Row, Front Office Manager at BEST WESTERN PLUS KwaTaqNuk Resort & Casino, responded to this review
17 November 2011
Thank you for taking time to review our hotel. We apologize that you felt that your needs had been met unfairly. Our goal is to make every guest feel welcomed and cared for. Clearly we were not able to accomplish that for you this time. We have taken your feedback to heart and we would like you to know that this is something we are looking to correct. We do plan to add 2 more handicap accessible rooms and we are placing these rooms on the lakefront of our hotel. I hope that in the future you will consider staying with us again after we have completed these renovations. Thank you again for your feedback, and we are very happy to hear that you enjoyed your stay with us.
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Ketchikan, Alaska
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice place”
3 of 5 stars Reviewed 7 November 2011

This hotel had clean, crisp linens on the beds, the room was pretty average. I paid the extra $10 for the lake view which I felt was worth it! Gorgeous. Our room had a nice balcony too. The continental breakfast was outstanding. After staying at about 10 hotels during the trip, this place had the nicest breakfast. As other reviews mention, you can smell the smoke from the casino upon entering the hotel lobby but our room had no hint of smoke or noise from the casino (our room was on the south end of the hotel).

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Trisha C about BEST WESTERN PLUS KwaTaqNuk Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Heights, Illinois
Senior Contributor
25 reviews 25 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Great location, clean room, good value”
5 of 5 stars Reviewed 19 October 2011

Stayed here 2 nights while heading to Glacier NP. The room was very clean, price was good and the breakfast was better than most. The location is nice because it's on Flathead lake, nice veiws and even if you don't have a room facing the lake you can still walk around the hotel grounds and see the lake. Front desk staff was very helpful with restaurant suggestions. I would definetly stay here again.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sewfastnow about BEST WESTERN PLUS KwaTaqNuk Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about BEST WESTERN PLUS KwaTaqNuk Resort & Casino

  • Best Western Kwataqnuk Hotel
  • Polson Best Western
  • Best Western Polson
Address: 49708 US Highway 93 East, Polson, MT 59860
Price range (per night):* 65 AUD - 125 AUD

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BEST WESTERN PLUS KwaTaqNuk Resort & Casino
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