We booked online and there were no questions as to whether we had a pet ...although they say they are pet friendly. While checking in we were told we had to sleep in a smoking room because of a small dog. I went to check it out and couldn't stand the smell. The parking lot had "interesting" people roaming around and one woman, in particular, in her van with cardboard in the windows. We had a truck full of gear that we were unable to lock. Rather than spend the night, uncomfortable and worrying about our belongings in the truck, we left. The woman at the counter said there was no satisfaction guarantee and no refunds.