My family arrived on a friday afternoon and the hotel was OK. This hotel is definitely not up-to-date. Our floor was smoke free but could smell smoke when you walked out of the room. The rugs were very old. The staff was not friendly except for the girl that originally checked us in. We made reservations online, paid for our room online. Everything seemed to go smoothly until we went to check out. The foreign Indian lady (manager) said that she didn't receive any confirmation and that she had no information in the computer about us. I said that when I checked in, the young girl pulled the information right up and that I signed the receipt when I checked in. We also gave the girl the credit card number that is required just in case there is damage. She also said that she didn't keep any receipts and that she is unable to produce that. She called me a liar and that I didn't sign anything with them. I was highly upset and told her that I did and that we received a confirmation from our credit card, she pulled her hotel phone up and said that we needed to call our credit card and that she didn't have anything. She wanted to charge us again for our stay. So, we called our credit card and after she heard us writing down our confirmation number, she changed her tone. But we were unable to get any receipts from her because she kept telling us that they don't have those....WHAT!!!! Never heard of such a thing. I told her not to call me a liar because she is running a scam!
Sincerely,
Never staying at Super 8 in Osage again!
- Super Eight Osage Beach
- Osage Beach Super Eight
- Osage Beach Super 8
