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Homewood Suites St. Louis-Riverport: Traveller Reviews

3.0 of 5
13639 Riverport Drive, Maryland Heights, MO 63043
Hotel amenities
Homewood Suites St. Louis-Riverport
4.5 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    26
    16
    4
    1
    1
Date Rating
Springfield, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Short Stay - Great Pick!”
4 of 5 stars Reviewed 29 December 2011
4
people found this review helpful

Just returned from one-night stay at Homewood Suites in Maryland Heights, just a few miles from St Louis - Kids have been wanting to go to Dave and Busters on their Winter vacation so we decided on Homewood which is only a few blocks away - The first thing that caught my eye on the website was the option of a 2-bedroon suite so we booked it - WOW! I think some of the areas were "over-sized" due to the fact that it was a handicapped-accessible room as well but it was awesome - 2 bedrooms and a sitting area all with TVs and 2 full bathrooms - with 2 near teenage kids it was perfect! they got their freedom and so did we ;) -also came with a complete kitchen of full-sizd frig, stove, microwave and all the dishes, glasses and silverware! - they mentioned something at ckin about "dinner" was from 5-7 - now I have stayed several places where they had light hors d'oevres and drinks but dinner? we went down at 5 and sure enough, there were pulled pork sandwiches, salad fixings, corn on the cob and free drinks including all the wine and beer you wanted - we never had to leave!
In the morning, there was eggs, bacon, hash browns, muffins, and waffles - the staff was fantastic and everything from the pool to the room was perfect!
I only had one complaint and it had nothing to do with the Homewood - If you were the family that was staying above us in Room 235 on the night of the 28th, please don't let your kids think it's OK to jump up and down and scream at 11:00 at night - vacation or not, we were ready for bed!
Thanks again Homewood, I'm sure we'll see you again!!

Room Tip: If you want the extra large 2BR suite, ask for 135
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PhilMC64 about Homewood Suites St. Louis-Riverport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Home Away From Home!”
5 of 5 stars Reviewed 16 November 2011

When we walked into our room we were quite impressed! We had a king bed studio suite. Very clean and nice furnishings. We had stayed in a not so nice motel the night before so was doubly impressed. When we went down for breakfast the atmosphere was so relaxed and enjoyable due to the wonderful people that worked there. I would definitely stay here again and recommend to others!

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BridgetMN about Homewood Suites St. Louis-Riverport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Nice hotel”
3 of 5 stars Reviewed 11 October 2011

Had a one night business stay at this Homewood in Maryland Heights. It seems to be a very office-oriented environment, but is conveniently located with access to I-70.

It seemed a slight bit outdated, but this time I had an efficiency (not a one-bedroom). The room was clean but not overly polished.

The meal was pretty plain and when I asked about gluten free, they really didn't have any options. I did have a couple of hard-boiled eggs for breakfast.

Room Tip: Since I was awoken at night by a truck parked in the parking lot, I would recommend an interior room...
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  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Advicequeen about Homewood Suites St. Louis-Riverport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Senior Contributor
23 reviews 23 reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“Disappointing for a Hilton Brand”
2 of 5 stars Reviewed 2 August 2011

We always stay at a Hilton Brand property because of the consistency in cleanliness and service but this one missed the marked!
We had 2 rooms reserved for a 2 night stay. Our traveling companions had a room on the 1st floor which had a strange odor and a toilet that had not been flushed with urine all over the seat and commode!! They called housekeeping and they did clean the bathroom within 30 minutes, however it makes you wonder if even the sheets on the bed were changed. We had a room on the 3rd floor and outside of crackers under the kitchen table and someone else’s nightgown in the bathroom, it was ok.
The next morning, after a stale breakfast, we left the hotel around 9am and returned at 5pm to find that our room had not been cleaned. I called the front desk and immediately was told I probably left the “do not disturb” sign on the door. Nope – we didn’t even have one in our room! They said someone would be by shortly. We left again and did not return until midnight and nothing had been done – no fresh towels, nothing. I called downstairs again, and again received the same curt accusation. Finally the maintenance guy brought us some clean towels.
Additionally, there were several high school aged basketball teams staying at the hotel. They overran the common areas (when we checked in they were all in the breakfast area having a lunch buffet!!) and were extremely loud and rowdy. The hotel has you sign a sheet stipulating their policy regarding disruptive behavior and parties, however they don’t seem to uphold their end of the contract. You would think something would have been said to them.
This was our first time staying at a Homewood Suites and it will be our last – never again!

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask g35girl about Homewood Suites St. Louis-Riverport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JHack73, General Manager at Homewood Suites St. Louis-Riverport, responded to this review
3 August 2011
Dear g35girl,



I appreciate your candor on your feedback of your recent stay with us. I sincerely apologize that your stay wasn’t the quality you expected and deserved. I understand the freshness of the room was of concern during your stay and guest satisfaction is my highest priority, so I have brought your comments to our hotel team to ensure our housekeeping standards are met. With regards to the noise issue, I apologize that you're comfort was interrupted by other guests and this has also been brought to our team as well so these types of situations are under control and do not interfere with other guests. Thank you for bringing this to my attention and I hope you will consider staying with us the next time you travel to St. Louis or any other Homewood Suites property.



Regards,

John Hackett
General Manager”
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Prior Lake, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Large Quiet Rooms”
5 of 5 stars Reviewed 7 July 2011

After a long day of travel, our group of 6 appreciated the 2 BR/2BA suite. The rooms are very large, clean and updated. The complimentary dinner was good (Tilapia & rice, wine, etc). The only thing missing is a good restaurant within walking distance, however we were able to find an Imo's that delivered, along with a Thai restaurant that delivered as well. Happy parents and kids. Price was an excellent value.

Stayed July 2011, travelled with family
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Ask paradiseamf about Homewood Suites St. Louis-Riverport
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Additional Information about Homewood Suites St. Louis-Riverport

  • Homewood Suites Maryland Heights
  • Homewood Maryland Heights
  • Maryland Heights Homewood
  • Maryland Heights Homewood Suites
Address: 13639 Riverport Drive, Maryland Heights, MO 63043
Price range (per night):* 107 AUD - 187 AUD

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