It started off good but then...our first day there the towels smelled like cigarette smoke and the internet was slow. 2nd day we got back to room at 3pm and it wasn't clean yet even though the maid was right next door. She said she would do it next and it would be 15 minutes. An hour later we went back and still not clean. Had to wait another 15 minutes after that. Manager tried to help but really wasn't much help. Asked for directions to mall and arch no help there. Never once left a paper for us either. Will not ever stay in this one again.

Agree that the beds were pretty soft. I like to have a mini frig in my room, and I probably should have asked for one, but prefer rooms that just have them. Really clean facility. Breakfast was OK. Their hot selections were not as good as other places I've been.

We inadvertently left a coat in the closet of our room when we checked out and realized it later that day. We went back to get it and it was gone! We were very disappointed and will not be staying in this hotel again.

We stayed two nights at the Hampton Inn while in St. Louis to tour the Magic House, attend a wedding and go to Sky Zone. The hotel itself was very average, not really worth the $120 per night that I was charged. Our room was never cleaned during our stay. When we came back on Saturday afternoon we saw the cleaning person on our floor but she never came to our room. When we returned from having dinner we had to go to the front desk to request more towels which may seem trivial but I expected better service than that from Hampton Inn, especially when my total bill was $280.08.