Just spent a night here this weekend, and will never be returning. I stay in downtown KC frequently but usually at the Marriott, not sure why I decided to try Crowne Plaza this time but it was a mistake.

Front desk staff gave me the wrong room type. I was eventually given the correct room, but not an executive floor as I had reserved. Staff was rude and acted like it was some big deal to give me the correct room. The room they gave me was right by the elevators and you could hear them all night long.

The rooms are not really that nice and could stand to be a little cleaner. Also, the valet is not available overnight, so park your own car.

If you want to stay downtown, avoid this hotel.

My husband and I had a great stay at the Crowne Plaza hotel. Great location to walk to Kid Rock concert at Midland theater. Hotel was clean and updated. Wonderful view out our window of downtown KC - could see Sprint Center, Power and Light, etc. My husband enjoyed using the sleep number bed. Would definitely stay there again.

Husband and I redeemed a gift certificate for a king executive suite. This hotel overlooks the Power & Light District and on the 23rd floor, we had great city views. Location is great for walking to shopping and events. Room was decorated with updated furnishings, Sleep Comfort beds that worked fine, huge closet, high def. TV, free wi- fi. No microwave and older, small frig. We could hear the elevators a little through our wall as we were located close to them.
Room was very clean. Elevators moved quickly. We didn't wait for them at all. Check-in went smoothly. Attached parking garage is $13.00 a day. You will need your hotel key card to use garage. Parking slots are small- made for sedans, not SUVS or trucks. We found lots of open parking on Level 5.
Special place to stay for Christmas shopping. We would return.

The decor was great but very dark...felt like I was getting ready in a closet. Stains on the carpet. Elevator on the fritz..never knew what floor you were going to! Pillows awful.