This is a typical nice Hampton Inn. Clean, efficient, and friendly. But when I put a Do Not Disturb sign on the door late the next morning (since I didn't want the housekeepers to come in) and started changing my clothes to catch my flight, the front desk called. They wanted to know if I was planning on a late check out. Now if I put the sign on the door, that sort of meant not to bother me. I'm sure they like it when people check out early so housekeeping can get a jump on the rooms, but I think that calling customers prior to the check out time is unconsciously sending the message that we want you to leave so we can flip the room to someone else. The front desk was quick to point out that I still had almost an hour to check out, but I still got that subtle hint that they wanted me to leave.

Nice hotel, but management needs to think about centering their energies and attention on the customer, not the business processes.

Laid over in KC and found this Hampton on my phone, booked online and called to get the shuttle to pick me up. The driver was over promptly, I got checked in immediately and was in my room in minutes. A few minutes later the driver dropped me off at a nearby restaurant and picked me up about an hour or two later. The next morning I had an early flight out and the shuttle was right on time for departure.

All of the staff at the front desk were great; very good attitude and willing to help!!!

The exterior was a little dark and the lobby seemed dark too; only reasons not to get 4 stars. I had stayed downtown the night before, but if I am at the airport again I will definitely stay here.

This is the worst Hampton I have ever stayed at. The front desk don't care about problems. Some red haired lady (evening), the night person, (a man), & the day lady was so useless. None seem to know anything about computers. The breakfast was horrible & the breakfast lady reaked of cigarette smoke. Very nasty. Never again.

Hampton Inn's are very nice hotels. This one was no different. All you can expect from a Hampton Inn. What made them stand out is that I ordered something on the internet and had it sent to the hotel. It arrived late, the day I departed. I contacted them and they agreed to send it to me free of charge, which I thought was great. Instead of sending it ground, they sent it to me Next Day Air. They heard the urgency in my voice when I called and took initiative to fix the problem as soon as possible. They even repacked the box to ensure it's safe travel. Kudos to them for stepping up and not just earning a paycheck during a thankless shift at the front desk of a busy hotel. I will stay there every time I go back to KC from now on.