This is an older, spacious, and beautiful hotel. The food & service were excellent. The staff was very friendly and helpful.

We've stayed here several times and prefer it to other area hotels. Our recent stay was on January 28th. The property is nice and the rooms are spacious. We had a small balcony with a nice view of the Plaza. We enjoyed listening to the band and having some drinks at the hotel bar. I read previous reviews regarding people not feeling safe walking to and from the Plaza and we did not find that to be the case at all. The hotel is within walking distance to lots of great restaurants and shops. I would recommend this this hotel to anyone visiting KC.

We really enjoyed our stay here. We wanted to be on the plaza for shopping and New Year's. Our balcony had a small plaza view and the room was comfortable.

We stayed here for 3 nights. We booked directly through the hotel website as to guarantee a room with a view of the Plaza lights. We were offered a gorgeous room and we were delighted by the view! The service was outstanding from start to finish. We were upgraded upon check-in - such a nice touch! We experienced a lack of hot water one morning. When we alerted the front desk of the problem they had a solution within 60 seconds. The hot water was restored and a call from management followed within 5 minutes. We could not have asked for a better or more appropriate response!

I do not know why this hotel receives so many mixed reviews. For a discerning traveler it is simply the place to stay in Kansas City. We were traveling with our kids and they, too, were treated with the utmost respect. And if the kids are happy, everyone is happy...

The InterContinental has certainly earned our approval and we look forward to staying there again!