Birks Gasthaus (now known as the Herzog Mansion which should have been a red flag) has fallen on some hard times. At one time a very popular spot in the beautiful town of Hermann, they were known for doing murder mystery dinners. The current owners unfortunately bought the home as an investment and never intended to run the business, that didn't work out. They are now running the home and are really unhappy about the way things have unfolded. The one word to describe this B&B is potential. If someone wanted to invest a considerable amount of time and energy this could be the showpiece in Hermann, but as for right now I would avoid it at all costs. The home is in desperate need of major repair. The place is DIRTY and needs a professional cleaning! We stayed in a room with dust and dirt everywhere. There were water stains running down the walls and much of the house had cobwebs and dirt. Richard, the owner, is in way over his head and is so unhappy and surly about his current situation that he makes guests feel uncomfortable rather than welcome. He would often follow me around the house lamenting on his woes about the home and begging someone to take it off his hands. For the $150 a night he charges we felt this was a terrible visit and wanted to have our money refunded (at one point my wife suggested I ask him to pay us for providing an ear for him to bend about his problems). The only time he tried to make our stay enjoyable was at breakfast. He is not a very good cook and his meals were average, but he tried. Although for the price I would expect a restaurant quality breakfast instead we were served a meal my daughter could have made. One of his breakfast attempts included day-old reheated bacon, an egg, and French toast that tasted like it was from a mix. He also served Sam's club brand OJ which is really unacceptable at these prices. Let me say this was, at one time, a jewel in Hermann and it could be again, but right now I would avoid at all costs.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 April 2011
Wow! Where to start to reply? Hard Times NO. It was when we took over three years ago and we've been working to bring it back since then. The severe hail storm that Hermann had caused everyone some damage and we are waiting for the insurance to correct some water damage. As for the rest of the review, all I can say is that their experience, seems to be very unique compared to all the other reviews we have ever received. If they had mentioned anything to us about their displeasure, we would have gladly given them a refund and found them other accommodations. I once gave a couple an unasked for full refund because there was a hot water issue in their room. Most of our guest enjoy our scratch made country breakfasts and our juice is actually our own blend of various fruit juices. All I can say is to look at all the reviews and then decide.
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