We made reservations to stay here this past July. We had stayed there previously a few times in years past and we were anxious to take our son to the big pool. Boy were we dissapointed when we got there. It was run down looking and shabby. We weren't there long when we decided to go to bed, within an hour. We had a room with a king size bed and a pull out couch for our son. The couch was gross looking, Dirty and stained. Then we pulled back the covers of the bed and there were bed bugs, after about 30 I stopped counting. Even though it was very late, as we had gotten there late, I told my husband there was absolutely no way we were staying there. The floor was also in poor shape and dirty. My husband went to tell them the problem and that we were leaving and wanted to be refunded. The desk clerk said the manager wasn't there but we could come back in the morning and they would take care of it. Luckily we found another motel in town, and went back to the motel in the morning when the desk clerk told us the manager would be there. The desk clerk then said the manager wasn't there then, but was talking to him on the phone, but she only spoke to the manager on the phone in a foreign language in front of my husband. This was rude to us and seemed to be fishy, that she was hiding what she was saying. She then said to my husband they couldn't refund our money. My husband told her that we would then call our CC company to stop payment. Please pay attention to our review and others. It's not worth it. This place was disgusting and unsanitary and the staff was inconsiderate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC