After driving for 4+ hours to Florissant for our grandfather's funeral, we checked in around 12:30/1:00 a.m. The front desk representative Marty was very rude to us. We had reserved two rooms and they lost my sister's reservation! Then, upon finding it, she told us that they made it for the following day. We explained that we didn't need the room the next day- our grandfather's funeral was that day! Why would we have asked for rooms side-by-side if my reservation was for Wed & hers was for Thurs?!? They did end up getting her a room, but Marty insisted upon lecturing my sister about how to make reservations "next time". I told Marty not to worry- we would NOT ever be returning.
Then, once we walked in to the room, we were repulsed! The bathtub was filthy dirty and there was lipstick on the 2 towels we were provided with. My sister's bathtub was filthy too and had a dirty rag on the back of her door. On top of all this, my door lock was broken (not the deadbolt, but the crossbar). Considering this seemed to be a very bad area of town, I must admit I was scared and if it hadn't been so late (after arguing with Marty during check-in) I would have insisted upon another room! Also, if I had not been so exhausted, I probably wouldn't have been able to sleep at ALL! I tossed and turned all night because of the rock hard mattress on my bed! My recommendation: STAY AWAY!