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Extended StayAmerica Columbia - Stadium Blvd.: Traveller Reviews

2.0 of 5
2000 W. Business Loop 70, Columbia, MO 65203
Hotel amenities
Extended StayAmerica Columbia - Stadium Blvd.
Ranked #30 of 33 hotels in Columbia
2.0 of 5 stars 16 Reviews
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16 reviews from our community

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Traveller rating
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Date Rating
St. Louis, MO
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
“Spacious but not the place to stay with young family!”
2 of 5 stars Reviewed 25 September 2011 via mobile
1
person found this review helpful

When we pulled into the parking lot there was a pile of vomit in a parking space. The building, decor & rooms are all worn & needing updates. Our Room was spacious & had a functional kitchenette. The bathroom was large but it was all outdated, smell like smoke & our comforter had cigarette burns. I was kind of scared as we were on the bottom floor. When booking I was under the impression this was a hotel that catered to extended business travel so I thought it would be clean & quiet & that we could forgo the amenities it lacked for one night. Splurge and stay elsewhere!

  • Stayed October 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask cnm6528 about Extended StayAmerica Columbia - Stadium Blvd.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended StayAmerica Columbia - Stadium Blvd., responded to this review
15 November 2011
"I recently received a copy of your review of the Extended Stay America Columbia - Stadium Blvd.. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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Georgetown, Canada
Senior Contributor
30 reviews 30 reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“Would have moved to the park bench but for the rain”
1 of 5 stars Reviewed 14 May 2011

It was grad time so this was about the only place with 2 nights available. On check in, they have me a room that looked over the park across the street and by the end of the stay, I was thinking the park bench looked pretty good.

Non-smoking room - I think it was designated that when we checked in - the previous people were heavy and clumsy smokers - the room stunk bad and there were cigarette burns on the furniture and the carpet.

No pets - had the cleaning staff been a bit more diligent they would have noticed that besides the mold in the bathroom, the bed spread was covered in dog hair (golden lab, I believe). Not sure - but there was also bugs - woke up with both arms and much of chest well chewed on over the night

Kitchenette - they will not clean your dishes, but they also will not leave dishwasher soap. There are no clean towels provided except at checkin. No room service but once a week. There is no soap or shampoo

Broken shelves in the bathroom, lamp shades so old they are cracked. The staff couldn't even manage a smile or a howdy as i was checking out from the other side of the bars on the window.

This place ranks as one of the 3 worst hotels in all my 30 years of travels - and the other two had vermin problems - this one just was a hotel in dire need of closing and being re-staffed

Room Tip: go elsewhere. Anywhere. Go to Jefferson CIty maybe
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  • Stayed May 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask petewanner about Extended StayAmerica Columbia - Stadium Blvd.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended StayAmerica Columbia - Stadium Blvd., responded to this review
15 November 2011
"Thank you for taking the time to review your recent stay at Extended Stay America Columbia - Stadium Blvd.. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
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Virginia
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“AVOID AT ALL COSTS”
1 of 5 stars Reviewed 13 May 2011

First, I will tell you the positives: the staff (especially the manager on duty) were extremely cordial and helpful--particularly when asked to refund the money for the next 3 nights that we had paid for, so we could find a decent hotel to stay in. The second positive is that we did NOT SEE any bedbugs, although if I was a bedbug I would call it prime real estate! We had 3 rooms and the rooms smelled of smoke, although they were supposed to be non-smoking. Lifting the rather thin mattress to check for bedbugs revealed a collection of dirt, dust, and hair--but at least NO Bedbugs! There were no hangers in the room and no hairdryer, no disposable cups, no internet. The beds were hard and the pillows (just 2 on the bed) were thin and flat. If you are solely looking for a roof over your head and you don't much care about comfort or cleanliness, then this is the place for you. It is cheap, but you get exactly what you pay for. You can do much better at the EconoLodge--super comfortable beds, heated indoor pool, free breakfast, clean rooms, high-speed internet--all for about $30 more a night and well worth it!

Room Tip: Go to another hotel.
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  • Stayed May 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Kerabelle about Extended StayAmerica Columbia - Stadium Blvd.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended StayAmerica Columbia - Stadium Blvd., responded to this review
15 November 2011
"I recently received a copy of your review of the Extended Stay America Columbia - Stadium Blvd.. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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Saint Louis, Missouri
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Nice hotel, but they really need new softer beds!”
4 of 5 stars Reviewed 11 January 2011

I've stayed here twice on my numerous trips to Columbia since my son moved here. I live this hotel at Thanksgiving because we usually bring semi-prepared feast to share with my son. I like the full kitchen with frig, microwave, and electric stove burners (with all cookware, etc.). The staff is great and very helpful. I didn't notice any noise issues. Everything you read about the beds is true. Hard as a rock...my youngest sleep on the floor with a blanket because it was softer! We only stay a couple of days at most, so it's tolerable but they really should replace those mattresses and the ratings would improve.

  • Stayed November 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask howarc1 about Extended StayAmerica Columbia - Stadium Blvd.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended StayAmerica Columbia - Stadium Blvd., responded to this review
15 November 2011
"I recently received a copy of your review of the Extended Stay America Columbia - Stadium Blvd.. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

Given how hard we work to provide our guests with outstanding accommodations, I was troubled to read your remarks about the bed in your suite. Please know how important your comfort is to us. We have chosen bedding that we think best fits our customers' needs, and we continue to look for new ways to satisfy everyone's sleeping preferences.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
“Excellent Value, Rooms exceptionally clean!”
1 of 5 stars Reviewed 22 December 2010

This was the first time I have stayed at an Extended Stay Hotel. I was traveling with my dog so I needed pet friendly accommodations and was expecting stained carpets and a smelly room BUT I stayed in one of the cleanest rooms hotels rooms I have ever stayed in....this includes some 5 star hotels! My room was opposite the highway and it was very quiet. The price was really unbelieveable. I don't think I have paid less than $100 dollars on a hotel room for 15 years. The staff was exceptionally accommodating. My only problem was my Garmin took me to a completely different area of town. When I called Macy at the front desk, she was patient and very helpful in directing me to the hotel. I wish all hotels were this accommodating!

  • Stayed December 2010
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask cja241 about Extended StayAmerica Columbia - Stadium Blvd.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Extended StayAmerica Columbia - Stadium Blvd.

  • Extended Stay America Columbia
  • Extended Stay Columbia
  • Columbia Extended Stay
Address: 2000 W. Business Loop 70, Columbia, MO 65203
Price range (per night):* 63 AUD - 104 AUD

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