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Hilton Garden Inn St. Louis Chesterfield: Traveller Reviews

3.0 of 5
16631 Chesterfield Grove Rd, Chesterfield, MO 63005
Hotel amenities
Hilton Garden Inn St. Louis Chesterfield
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35 traveller photos
Ranked #3 of 13 hotels in Chesterfield
4.5 of 5 stars 69 Reviews
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69 reviews from our community

    Trip type
Traveller rating
    43
    8
    8
    5
    5
Date Rating
chicago
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Don't eat at this hotel”
2 of 5 stars Reviewed 20 January 2012

While this HGI had all of the usual amenities, the food was awful. My husband ate at an in-house catered event and contracted food poisoning probably from potato salad and was sick for five days. Beside the food poisoning, the food was of poor quality to include the hotel's restaurant. The staff was not overly concerned about my husbands condition. The rest of the hotel is what you would expect. This hotel is a poor choice for any type of business meetings. I am glad I did not eat the potato salad.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask cltutell about Hilton Garden Inn St. Louis Chesterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis Young, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review
22 January 2012
Thank you for coming to Trip Advisor and reviewing our hotel from your recent event with us. I want to sincerely apologize for the situation you mentioned regarding the catered food. I would like to look into this situation a little further. Could you possibly email me at Travis.Young@hilton.com so we can track this down? I am so sorry and this will get brought up to our kitchen immediately to see what happened. Did anyone else in the group get sick or say anything to you? Was anything mentioned to the staff the day of the event or afterwards? This is the first I am hearing of this and want to get this corrected.

I am concerned with this issue and show that this was a random one time incident. Please accept my deepest apologies and I look forward to talking to you further about this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Good overall, great Priceline value.”
4 of 5 stars Reviewed 1 January 2012

We were greeted warmly by the staff with hot drinks and cookies. The room was clean and neat and the shower head was great to relax. Our only complaint was that the adjustable firmness bed had one side that was broken.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TheKellyFam about Hilton Garden Inn St. Louis Chesterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis Young, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review
2 January 2012
Thank you for taking time time to come to TripAdvisor to review our property from your recent stay. I am glad that the majority of your experience with us met your standards of Hilton. I apologize for the issue that you had with the bed. Would it be possible to contact me, via email to let me know what room you were in so we can make sure this problem has been handled properly? My email is Travis.Young@hilton.com.

We are very grateful for your assistance with making our hotel more accommodating. Thank very much for your time and I hope you have a great day today!
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Baltimore, Maryland
2 reviews
“Weary Traveler”
5 of 5 stars Reviewed 22 December 2011

I travel constantly and always appreciate a clean room and quick service with a smile. The staff at this hotel was very friendly, good size room with excellent food.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ozzie S about Hilton Garden Inn St. Louis Chesterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis Young, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review
6 January 2012
Thank you so much for taking the time to come to TripAdvisor and review our hotel frmo a recent stay of yours. Every review we receive we do take seriously to make sure our guests are receiving the proper service they deserve. Thank you so much for the kind comments about our hotel and staff. We do work very hard to make sure our guests get the proper service they have come to expect from Hilton. I am glad we could meet that during your stay with us.

If there is anything else you would like to mention from your stay or anything I can do for you in the future, please do not hesitate to contact me at Travis.Young@hilton.com. Thank you so much for your time and I hope we see you again soon!
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Wildwood, MO
1 review
“Excellent Place for Meetings!”
5 of 5 stars Reviewed 5 December 2011

We have been holding our sales meetings at this hotel for over 4 years now, and the service is incredible. From Stephanie in the sales office, Bill the meeting setup, the front desk staff and the servers in the restaurant, all top notch. The meeting rooms are convenient, clean and just the right size for our group of 10-20. The food is delicious too

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Barb Y about Hilton Garden Inn St. Louis Chesterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis Young, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review
9 December 2011
Thank you for taking the time to come to Trip Advisor to review our hotel from your meeting with us a few months back. I wanted to thank you for the kind comments you had about our staff, including Stephanie and Bill. They are both intrigual parts to the hotel team here and glad that they both exceeded your expectations during your stay with us.

I do hope we have earned your business for future meeting needs. If there is anything that I can do for you, please do not hesitate to contact me at Travis.Young@hilton.com. Thank you so much for your time and have a great day today!
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Jupiter
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Better than Average Hotel”
4 of 5 stars Reviewed 28 November 2011

Better than average hotel for the price. Rooms are good sized, clean and quiet. Carpets beginning to show some wear and there is no complimentary breakfast. Good restaurants are within close proximity.

Room Tip: Make certain to ask for a room away from the elevators - quieter, less traffic
See more room tips
  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by GlennCPA for Chesterfield
Ask GlennCPA about Hilton Garden Inn St. Louis Chesterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis Young, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review
29 November 2011
Thank you for taking the time to come to TripAdvisor to review your recent hotel stay with us. I thank you for the kind comments about our hotel and glad we could meet your expectations of the property from your stay. Our breakfast is more than your basic continental breakfast. It is a made to order breakfast with a chef willing to prepare anything you would like in the morning. It is an unlimited buffet as well with all the main staples with many different specialty items as well. Our guest room carpet has actually been completely redone within the last few months. Was this the carpet that you were referring to as being worn?

If you would not mind emailing me your thoughts, I would be very appreciative. My email is Travis.Young@hilton.com. I want to have a chance to examine this room myself to see what needs to be done and have it corrected immediately. Thank you once again for your time and your review. Have a great day today!
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Additional Information about Hilton Garden Inn St. Louis Chesterfield

  • Hilton Garden Inn Chesterfield
  • Hilton Chesterfield
  • Chesterfield Hilton
Address: 16631 Chesterfield Grove Rd, Chesterfield, MO 63005
Price range (per night):* 89 AUD - 152 AUD

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Hilton Garden Inn St. Louis Chesterfield
16631 Chesterfield Grove Rd
Chesterfield, MO 63005
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Hilton Garden Inn St. Louis Chesterfield
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