We just pulled in from a get away to Branson where we stayed at Bradford on the Lake. We chose this hotel because we have stayed at its sister property, Bradford B&B which is wonderful. we booked a king, lakeside rm, rm 114. Upon arrival, we discovered the only view is a very small glimpse of the lake if you look through several other properties and trees. We could live with that because while older, the property is actually really neat. Due to my husband getting ill, we were in bed and sound asleep by 10pm. Around 11pm., we heard knocking at the door and before we could answer it, someone was using a key to enter our room. I started screaming, and my husband ran full speed into the door with his shoulder, slamming it. We called the front desk prior to calling 911 and learned that they were trying to check in another family into our rm. I was so upset being woken from a solid sleep I couldnt get back to sleep all night. I really thought someone was breaking in. Then, to top it off, the room was to include breakfast from 7:30-9am. Well, there was no breakfast and the entire office building was locked up, lights off, no one there. We had given up and just wanted to check out, but couldnt because no one there. Finally, I called the sister property who called a manager who came over and checked us out. No breakfast and no offer to make any of this right. We are done with this family of properties which is too bad because the B and B was a really classy act. I am sure the manager will respond to this post, and let me just say regardless of what he writes, he was face to face with me this morning and didnt do a single thing to make this right, didnt even acknowledge that someone coming into our rm wasnt ok. He tried to say we were a walk in and it was somehow our fault, and NO we werent, we had reservations for some time. Then it was just that well the manager has to check the rm before renting it. HOW ABOUT KEEPING TRACK OF WHO YOU RENT ROOMS TO? And if you arent sure, for goodness sake CALL BEFORE ENTERING A ROOM IN THE MIDDLE OF THE NIGHT AND GIVING PEOPLE A HEART ATTACK!
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