We made reservations through wyndam/rci, we arrived Nov 21 2011, stayed 5 days, the rooms were fantastic, clean, fully stocked, very large for six people and simply beautiful. We stayed in the Presidential unit and we had no complaints, we called and requested a new coffee maker and recieved another within 15 minutes.
Check in was fast and the staff was polite and very informative. When driving in be sure to call the registration office for the correct address for the gps systems, because the address listed on the web site is different. Can not say enough about this resort it was simply awesome, we will be returing

We checked into the Holiday Hills Resort. It was raining. It took us 2 hours to find the place because they had the mailing address in the resort book, not the street address. Dumb!!! Then, we hauled our luggage up to the 3rd floor using stairs and the blonde bimbo at the desk gave us the wrong keys. My husband had to go all the way back to get the right keys. They should have brought them to us! We got into the room and there were silverfish in the dishes on the counter. They gave us another condo and there was a real funky smell in it. We changed again (all this in the rain, mind you) and the 3rd condo seemed OK--until we returned from seeing shows. There was a guy below us smoking cigars until 1 a.m. or so and blasting loud music. I didn't bring my clean clothes to go there and have them smell like stinky cigar smoke. Then he would say, Oh, are you back? I think someone at the resort put him up to it. He talked on the phone out there until 1 a.m. also. There is a "lights out" policy at the resort. I can't understand why security doesn't take any action. I was going to take things into my own hands and drop water balloons on him, but he checked out. He's sure lucky. I am the water balloon queen. LOL. I will NEVER spend my money in this town again unless we stay at the other resort. Here's the other problem, although, not the fault of the resort: a cement truck drove by every 20 minutes because they were repairing the bridge. I didn't get a wink of sleep. The weather was great and we could have opened windows, but had to run the air conditioning. I was very upset about this as it drives up OUR maintenance costs. I contacted the chamber of commerce about it. They are running the trucks at night to avoid the daytime traffic. Well bull-oney! What about tourism. What about our gas money to go there for a wasted stay? That wrecked it for us. Never, never again!!! I never took a vacation all these years, maybe I was wise. I'm better off staying home and fixing up my house and enjoying it, rather than putting my happiness in the hands of idiots. Something to chew on.

My mom is an owner here so she wanted to take us and show us the property, which she also has not seen for the first time. She has had a long history of problems with Silver Leaf properties, the ownership company, and this was no different. First our lodge unit was old, and the air conditioning was clearly not working. Mind you this was during an incredible heat wave. One room was freezing, while the master bedroom was incredibly stuffy. We complained, they came and said they fixed it, but they did not. We made it through the night and then when I got up to make coffee I found ants crawling on the kitchen counter, the walls, on the cinammon rolls I bought for breakfast and I was horrified. I complained and no one apologized not once. All they did was give us another room -- of the same quality. Yes the air worked but I was stunned no one apologized or even offered an upgrade. I would never go back or recommend it either.

We stayed in a large two bedroom which was a lock out unit. The smaller side had a king bed, tv, small fridge, microwave, sink, little counter and cupboard space, table and chairs and a nice large bathroom with double sinks. The large side had a full kitchen, dinning room, living room, washer and dryer, large master with a king bed and access to the bathroom. We had a great time. They were having a heat wave so we were glad to have indoor stuff to do. The activity center had some arcade type games, pool table, ping pong, lots of games to rent and they showed movies numerous times a day. The staff we dealt with were all friendly and knowledgeable. Doris in the concierge was nice and helpful. We would go back and would recommend to friends.