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Hilton Garden Inn Jackson Downtown: Traveller Reviews

3.0 of 5
235 West Capitol Street, Jackson, MS 39201
Hotel amenities
Hilton Garden Inn Jackson Downtown
Ranked #2 of 51 hotels in Jackson
4.0 of 5 stars 76 Reviews
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76 reviews from our community

What travellers say about this hotel
  • Valet parking(5)
  • Next morning(4)
  • Very nice(3)
Traveller rating
    29
    31
    7
    6
    3
Only show reviews for Family (17) | Couples (19) | Business (19)
Date Rating
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A gem.”
4 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

The refurbished King Edward is a gem. Its just nice to walk into and look around. Its not hard to find, just find the Amtrak station, its across the street. This is my second stay, and the staff is excellent, especially the valet service as well as the dining room servers. The rooms are pretty standard garden inn, which, by the way, isn't bad at all. Rooms are probably a few square feet smaller than typical, but necessary based on the building it is in. Trains do run by pretty regularly, but only a modest distraction unless you need the silence of the dead to sleep.

The breakfast bar is $12.95 plus, but I think worth it, especially as treat, and you don't have to leave the hotel. Also, this hotel is underused on the weekends, a very reasonable weekend getaway is possible. I'll be back, P.S., be sure to join Hilton Rewards, this hotel goes on sale for almost nothing sometimes on weekends, like 12,500 pts a night.

Room Tip: if train rumbling by bothers you, just ask for higher room.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlene Macaluso, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review
27 January 2012
Thank for your sharing your recent experience with us. We hope to see you again in the near future....and, you are correct...you can enjoy a Hilton Honors redemption stay for as little as 12,500 points!
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New York City, New York
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Good Experience”
3 of 5 stars Reviewed 16 January 2012
2
people found this review helpful

I stayed at this hotel for 2 nights. The first room I was assigned was directly next to the vending machines. Once I told the front desk that this was not suitable for me, then immediately changed the room without incident to a larger room.

The rooms are good. Nice decor a little traditional, a little modern.

Because the hotel is directly next too the train station there is a slight noise from train. The are is under renovation. so there are empty store front across the street.

We chose the breakfast buffet. I didn't enjoy it.

I would choose the hilton franchise again, but I would choose a better area.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kicrs about Hilton Garden Inn Jackson Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Wonderful hotel, amazing staff”
5 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

I stayed at this hotel at least once per month during 2011. I highly recommend it. They have done an excllent job of restoring the old King Edward and the rooms are clean and modern.
The staff at this hotel makes you fell like home, from the valet (Pat) to the front desk to the cleaning staff to the restaurant staff -- everyone is helpful and has a ready smile. The in-house restaurant is delicious. Well-cooked, tasty and affordable food.
Downtown Jackson on the other hand, leaves much to be desired other than this hotel.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marlene Macaluso, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review
16 January 2012
Dear Guest,
Truly, you've made our day! Many thanks for the accolades to our team. Indeed it was our pleasure to serve you.
Kind regards,
Marlene Macaluso
General Manager
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Austin, Tx.
Top Contributor
52 reviews 52 reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
“Pretty Hotel”
4 of 5 stars Reviewed 9 January 2012

This is a beautiful, historic hotel. The room was clean, quiet and i loved the adjustable bed. There were multiple HBOs on the TV and the internet was reliable and fast.

The lobby attendants were nice and the hotel allowed for a late check out.

The only issue I had with the room was the lack of blackout curtains. The light from the street kept me awake.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, MS
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“WOW ~ Spectacular!!!”
5 of 5 stars Reviewed 5 January 2012

This Hotel used to be the King Edward Hotel years ago. The building sat on Capitol Street for many years with the windows busted out, pigeon poo and homeless people lived in it. The city finally renovated it and it is SPECTACULAR. I have stayed twice now. My husband and I most recently stayed NYE night and were very impressed. The rate was only 109.00 and the valet was only 14.00. The valet were so helpful and fast. Upon checking in, the ladies at the front desk were more than helpful in getting us in earlier than the 4:00 p.m. check in time. We were able to check in at 3:00 with no problem. The elevator system is a little tricky if you want to go to the indoor pool which is by the way super nice with a hot tub and a view of the very state of the art fitness center. If you want to go to the pool, which is on the basement level, you must use the Middle elevator to get to it. I am still confused on why it is set up that way but we learned the system fast but it is a pain to leave your room and wait on the middle elevator, it may not come so you would need to take one of the other elevators to the lobby and then get on the middle elevator to go down, confusing right? Other than that, the staff was lovely, the bar and outdoor patio are so nice. We will plan our 2013 NYE night there next year without a doubt. If you are new to Jackson, this is the place to stay HANDS DOWN! Also, Hot breakfast in the morning, not included but priced reasonably and very delicious. Freshly prepared Omletts, Biscuits & Gravy, sausage, hot and cold bar, DELICIOUS coffee. Love it!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Jackson Downtown

235 West Capitol Street, Jackson, MS 39201
Price range (per night):* 94 AUD - 171 AUD

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