My family reserved 7 rooms for 2 nights, with a lunch buffet for our Christmas gathering. When I initially contacted the hotel to reserve my room I was rudely told that they had someone there and "you're gonna hafta call back." Given that our event was planned for this location, i did call back and reserve my room. After driving 10 hours I checked in to find the rudest desk clerk, EVER! I tried small talk about Christmas to try to get a smile, but it was obvious that I was a HUGE inconvenience. This type of behavior from the staff was consistent throughtout the entire stay. We had poolside rooms that were NASTY. For example, mold on the ceilings. Our indoor poolside room had to share the pool area with a Christmas party of over 200 drunk people (some of which were later arrested) with a DJ booth. We were never informed there would be such a party that was scheduled to midnight. It was obvious this party was not going to be shut down given the Manager On Duty was partaking in the party. The pool closes at 10:00 and given that it was after that time I asked the front desk (big mistake) if we could at least tolerate the disturbance by giving us use of the hot tub. We were told no and that these people paid for this party. They were not going to make any exceptions for our "$50 a night room." (BTW, our rooms were $69+tax and we had 7 of them for 2 nights + the lunch buffet). I asked to speak the manager and was told there was none there and they didn't have the number to contact her. She later appeared at the front desk with her party name tag on. Given that we were not going to be able to use the hot tub we then complained about the extreme noise level and the fact that laying down at that point to get a night's rest would be impossible. At that point the manager kicked us out of the hotel. She called the police and claimed we were on private property and they have the right to refuse service. We had no choice but to leave and were charged for both nights! UNBELIEVABLE!! While the police were there several drunken fights broke out in the lobby, the parking lot, and the banquet room. The police officer just shook his head in disbelief along with us. Take my advice...do not even consider this hotel.
