Where shall I start ...... I reserved a non-smoking room and the unaccomodating front desk person, as rude and unhelpful as she could be, told us we had to take a smoking room..... Although, another young lady we spoke to prior to her told us something totally different over the phone....
When we entered the room, it smelled like a tobacco factory.... not to mention the dirty towels we found hanging in the bathroom that greeted us as we entered..... I guess someone took a quick shower or at least washed his/her face prior to us entering the room.
They charged my debit card not once, not twice, but 3 times! When I called to inquire, they were only able to find 1 charge. How convenient! Chase bank is doing all they can to assist me with this matter.
Don't even think you will be afforded the opportunity to speak with the manager or the owner..... NOT!!!! They are conveniently never available to provide assistance..... I guess they are tooooooo busy to ensure guests receive excellent customer service. I was also told by a staff person that the owner owns at least 3 of the hotels in this small town. Poor townspeople! It's a monopoly.....
Choice Hotels tried to appease me with some sort of credit..... I don't intend to ever stay in a Choice Hotel chain again..... It's not worth the stress and agrivation..... They blamed everything on my bank and the travel agency.....
Do yourself a favor - DO NOT stay at the Comfort Inn or Econolodge in Cleveland, MS!
The Econolodge is another story - can you imagine it gets worse! There was blood on the mattress there.... but that's another story.......
- Cleveland Comfort Inn
- Hampton Inn Cleveland
