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DoubleTree by Hilton Hotel St Paul Downtown: Traveller Reviews

3.0 of 5
411 Minnesota St, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)
Hotel amenities
DoubleTree by Hilton Hotel St Paul Downtown
Ranked #5 of 19 hotels in Saint Paul
3.5 of 5 stars 101 Reviews
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101 reviews from our community

    Trip type
Traveller rating
    14
    49
    20
    13
    5
Date Rating
Washington DC, District of Columbia
Top Contributor
62 reviews 62 reviews
Reviews in 34 cities Reviews in 34 cities
25 helpful votes 25 helpful votes
“Typical Garden Inn”
4 of 5 stars Reviewed 11 February 2012

I was happy with my stay. The hotel shows its age and it's a bit difficult to find the lobby entrance, but other than that it was alright.

They charge $15.00 a day for self serve parking which I think sucks and its a pain to get in and out of. You have to validate the pass at the lobby each day and then the swipe card they give you is paper and cheap and hard to get the machine to accept. How about free parking already??

One other complaint...my room was very warm. I had the A/C on and the thermostat set to 60 degrees and still couldn't get it cooler.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Top Contributor
94 reviews 94 reviews
Reviews in 22 cities Reviews in 22 cities
58 helpful votes 58 helpful votes
“Convenient location! Skyway Access + Nice Facilities + Comfy Beds”
4 of 5 stars Reviewed 10 February 2012

Having only spent about 15 hours at the Hilton Garden Inn Saint Paul Downtown location - I can say, it was conveniently located, had Skyway Access, and offered large rooms, comfy beds, and tons of fun amenities.

Hotel offered 24 hour cafe for snacks and food and had hot food service and room service until 10pm. They offered a gym, business center, pool, and lobby area. Front desk service was efficient and they offered quick check out service via the phone so that made it really easy.

The hotel was clean and although not brand new, it's not run down by any means. Views from my room included the Saint Paul Cathedral and downtown Saint Paul buildings. Parking was $15 per night and they included both free wifi and free newspapers in the morning as well as free coffee in the lobby.

I'll definitely be staying here again - especially because thanks to the Skyway it's connected to my office building so I don't even need to go outside to go to work from the hotel. How convenient - especially in those Minnesota winters!!!

Room Tip: Ask for the view of the Saint Paul Cathedral
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North of Mason Dixon line
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Won't honor your rate! Disgusted!”
1 of 5 stars Reviewed 3 February 2012

I had a year contract in St Paul, 3 work days a month every month for a year. I booked the first 6 months of rooms in September for $121 a night. I called tonight to cancel 2 of the 4 nights for February as my schedule changed and they raised the rate to $131 for the remaining two nights. I inquired at Hilton.com and the customer care rep contacted the hotel directly and they REFUSED to give me the $121 rate...WTH? I canceled Feb and March and will go elsewhere the remaining 7 months of my time in St Paul. They lost 25-28 nights at $121 a night to try and jack me for another $10....SMART!!!

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Jordan, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review
9 February 2012
Thank you for your response in TripAdvisor.

I very much hear you and agree with you and I apologize for this happening. I am not sure how this occurred however I assure you it is not our standard practice, and I will diligently research how it happened and make sure this does not happen again.

Thank you for bringing this to our attention and once again I apologize for the incident.

John L. Jordan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Perfect hotel to stay”
4 of 5 stars Reviewed 26 January 2012

I was to interview for a position at Regions Hospital located in St. Paul and it was a perfect hotel to choose. The hotel is located near the hospital. It has a good staff and rooms are pretty decent. Not that costly stay. They give a complimentary popcorn, granola bars and a mineral water bottle on check in. Inside room you find a coupon for a complimentary drink. They have a zip check out facility enabling you to leave whenever you want without even going to reception. The surrounding area is cool. Good places to eat. There's a Macy's store nearby for shopping. I just stayed for one night , but I don't have any complains and felt comfortable. Right now construction is going on , so you might need to be careful in selecting the route while walking.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask warriorshah about DoubleTree by Hilton Hotel St Paul Downtown
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John Jordan, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review
9 February 2012
Thank you for your kind words we look forward to you returning.

Thank you for selecting Hilton Garden Inn St Paul.

John L. Jordan
General Manager
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Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Decent hotel for the rate”
4 of 5 stars Reviewed 18 December 2011 via mobile

Room was clean, bed comfy. Only complaints were bad pillows

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Jordan, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review
24 January 2012
Thank you for your response, we look forward to information to help us become an outstanding property in ST Paul. We appreciate your positive comments we hope to see you on your return and when you do we will have new pillows for you.

Again thank you for helping us make your next stay a better one.

John Jordan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about DoubleTree by Hilton Hotel St Paul Downtown

  • Hilton Garden Inn Saint Paul
  • Hilton Saint Paul
  • Saint Paul Hilton
Address: 411 Minnesota St, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)
Price range (per night):* 116 AUD - 185 AUD

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