My wife and I stayed at the Bay Inn in East Tawas Wednesday 8-3-11. When we arrived at 6:30 pm to our room (202) the room was warm which I assumed was because the A/C is not on until the person arrives in order to save electricity. I turned the a/c on high cool and the coldest setting and then my wife and I left for the evening. When we arrived back around 9:30 pm the room was as warm and stuffy as when we left. I went down to the lobby and the desk clerk told me that there were no other rooms that we could be moved to. That night neither one of us could sleep continously for more than about 20 minutes without waking to the a/c making muffled hammering noises and the compressor trying to come on for about 4 seconds before going off. Not to mention we were both laying in pools of sweat from the hot room. In the morning, I advised the frontdesk managerJim of the problem with the AC unit, he said he would have someone look at it, and we left for our business meeting. I returned at 10:30 am and found the door to our room open and the maintenance man inside working on the ac unit. I had put the Do Not Disturb sign on the door as our belongings were still in the room because we were coming back to change from our business attire back to our casual clothes before the 11 am checkout time. Not to mention that the towels were taken and the sink area cleaned (the bed and coffee pot were still not cleaned or made up) which means the cleaning staff had also been in the room as well while our personal items were left out in the open! Back to the air conditioner: the maintenance man told me that the Compressor was defective and needed replacing. I went back down to the Lobby and talked to Jim (service desk supervisor) and he said there was nothing he could do. We will not stay in this hotel ever again. I tried contacting the upper management but found out that there isn't a way to contact anyone. Emails are bounced back as undeliverable and there is no phone number for Customer Service.
- Days Inn Tawas City
- Tawas City Days Inn
