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BEST WESTERN PLUS Sterling Inn: Traveller Reviews

3.5 of 5
34911 Van Dyke Avenue, Sterling Heights, MI 48312
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BEST WESTERN PLUS Sterling Inn
4.0 of 5 stars 88 Reviews
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88 reviews from our community

    Trip type
Traveller rating
    33
    22
    12
    9
    12
Date Rating
Ontario, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Awesome Night Away!!!”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

We just returned from a night at this hotel and have nothing but good things to say!! Our room was small but was all that we needed - bed and pull out couch. We traveled with our children (6 and 2) and thought the water park was great. The baby pool in the separate room had lots for the little ones to play with and our six year old could have spent all day in the lazy river/whirlpool area.
We ate at the on-site restaurant and found the service was great and the food was very good as well.
We would highly recommend this hotel for a nice family night away ... and the price was great!!!

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Victor Martin, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review
11 February 2012
I was happy to read that you enjoyed your stay with us. Thank you for sharing your experience with others.

I hope you can return soon for another stay with us.
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Ayr, Canada
2 reviews
“Excellent Family Experience!!!”
5 of 5 stars Reviewed 3 February 2012

What a great family experience! Beautiful hotel, clean, and wonderful staff. We had opportunity to interact with front desk, housekeeping (great ladies), restaurant (excellent food and service), waterpark and security staff, and every one of them was courteous, pleasant and professional. The waterpark is beautiful and the lifeguards are very attentive to their work. Highly recommend this hotel and hope to have the opportunity to be a guest at the Best Western Sterling Heights again!!!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Victor Martin, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review
4 February 2012
Thank you so much for staying with us. I was happy to read that you and your family enjoyed your stay with us and hope you can return in the near future.
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Grand Rapids
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Nice well-run, safe waterpark”
3 of 5 stars Reviewed 1 February 2012

Waterpark was well-run (safe) with extensive snack-bar including alcohol. Appeared to be a good place for parties/banquets.
Disappointed in sofabed- mattress was very old and thin. Springs were missing/broken.

Room Tip: Sofabed was old, mattress very thin, springs missing/broken
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  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Victor Martin, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review
4 February 2012
I was glad to read that you enjoyed your stay with us, but was disappointed to hear that there were issues with the sofa bed in your room. We make every effort to ensure that all items in the room are operational and I apologize that the sofa bed was missed.
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Champaign, Illinois
“Best Western Plus Sterling Inn Great rooms, food, and Awesome indoor waterpark!”
5 of 5 stars Reviewed 29 January 2012

I've stayed here several times, in suites to standard rooms and have never been dissatisfied. In addition, the food at the Loon River Cafe is excellent with plenty of verity. I find the staff helpful and friendly and I think the room arrangements are very nice and top-notch. Traveling for my job over the past 10 years I have seen my fair share of places and I do think the rooms here are NICE! Besides, the indoor water park and conference center are awesome! But, all things considered, between the rooms and the Loon River Cafe I am a happy camper there.

Regards,
Jason

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Victor Martin, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review
30 January 2012
Thank you for sharing your experience with us. We do strive to have the cleanest rooms possible and have recently been designated as a Best Western Ultra Clean property. We now, in addition to our normal cleaning routine, use sanitizing with UV lights to further sanitize normal guest touch areas such as nobs, telephones, etc. We've also installed new clean TV remote controls in all guest rooms.
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Sarnia, Canada
“Great Room, Great Service”
5 of 5 stars Reviewed 28 January 2012

My husband treated me to an overnight stay at the Sterling Inn for my birthday. While checking in, I was chatting with a woman in the lobby and mentioned that it was my birthday. It turned out that she was the hotel sales manager and she kindly upgraded our room to a King Suite with Jacuzzi! The front desk staff was fast, friendly and efficient. The suite was very clean and warm (very appreciated on a COLD January night). The hotel's restaurant, The Loon River Cafe, was also great. Delicious meal, very friendly service. All in all, a great birthday experience. We would definitely stay at the Sterling Inn again.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Victor Martin, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review
30 January 2012
Thank you for posting your experience with our hotel. I was happy to hear that we were able to add a little something special for your birthday.

We constantly look to make each guest's stay with us special and I'm glad that Susan, our Director of Sales, was able to upgrade your room on your special day.
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Additional Information about BEST WESTERN PLUS Sterling Inn

  • Best Western Sterling Hotel
  • Best Western Sterling Heights
  • Sterling Heights Best Western
  • Best Western Sterling Inn Heights
  • Best Western Sterling Inn
Address: 34911 Van Dyke Avenue, Sterling Heights, MI 48312
Price range (per night):* 127 AUD - 197 AUD

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