What a great family experience! Beautiful hotel, clean, and wonderful staff. We had opportunity to interact with front desk, housekeeping (great ladies), restaurant (excellent food and service), waterpark and security staff, and every one of them was courteous, pleasant and professional. The waterpark is beautiful and the lifeguards are very attentive to their work. Highly recommend this hotel and hope to have the opportunity to be a guest at the Best Western Sterling Heights again!!!

Waterpark was well-run (safe) with extensive snack-bar including alcohol. Appeared to be a good place for parties/banquets.
Disappointed in sofabed- mattress was very old and thin. Springs were missing/broken.

I've stayed here several times, in suites to standard rooms and have never been dissatisfied. In addition, the food at the Loon River Cafe is excellent with plenty of verity. I find the staff helpful and friendly and I think the room arrangements are very nice and top-notch. Traveling for my job over the past 10 years I have seen my fair share of places and I do think the rooms here are NICE! Besides, the indoor water park and conference center are awesome! But, all things considered, between the rooms and the Loon River Cafe I am a happy camper there.

Regards,
Jason

My husband treated me to an overnight stay at the Sterling Inn for my birthday. While checking in, I was chatting with a woman in the lobby and mentioned that it was my birthday. It turned out that she was the hotel sales manager and she kindly upgraded our room to a King Suite with Jacuzzi! The front desk staff was fast, friendly and efficient. The suite was very clean and warm (very appreciated on a COLD January night). The hotel's restaurant, The Loon River Cafe, was also great. Delicious meal, very friendly service. All in all, a great birthday experience. We would definitely stay at the Sterling Inn again.