I am a platinum member with Holiday Inn and in the past I love staying at Candlewood Suites and so I felt this would be no different. I arrived late after 1230am and the front desk was closed at 11pm. When this happens they have safes available for people like myself and all you need to do is put in last name and hit enter and there is your key. Not this time - there was nothing in any of the safes and NO ONE answered the phone for 25 minutes! The only way I was able to get in and wait for the person to show up was a security guard who was nice. After waiting the time the person finally showed up and was very rude to me. The next moring the manager is there and I tell her about what happened and she is like oh well sorry and said well normally the keys are in the safe but they are not working and the night person is supposed to take the phone with them but didn't - sorry
- Candlewood Suites Southfield
- Candlewood Southfield
- Southfield Candlewood
- Southfield Candlewood Suites
