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Hawthorn Suites by Wyndham Detroit Southfield: Traveller Reviews

2.5 of 5
26700 Central Park Blvd, Southfield, MI 48076
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Hawthorn Suites by Wyndham Detroit Southfield
Ranked #20 of 22 hotels in Southfield
2.5 of 5 stars 67 Reviews
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67 reviews from our community

What travellers say about this hotel
  • Full kitchen(4)
  • Parking lot(4)
  • Front desk staff(3)
Traveller rating
    7
    12
    9
    10
    29
Only show reviews for Family (12) | Couples (10) | Business (23)
Date Rating
Grand Rapids, MI
Senior Contributor
28 reviews 28 reviews
Reviews in 15 cities Reviews in 15 cities
78 helpful votes 78 helpful votes
“1.5 star motel, AT THE MOST BY ANYONE 2 star, I wouldn't want my Mom staying here alone.”
1 of 5 stars Reviewed 26 September 2011
2
people found this review helpful

I recently booked a 2.5 star rating hotel through priceline. I selected the star rating and they selected the hotel at the appropriate star rating. That is the way it is suppose to work. However, after reading reviews, I shared my concerns with Priceline. After Priceline's review of customer reviews, the representative stated it was customers review and it's based on their individual assessment (don't waste your time trying to convince them otherwise). After my visit to the hotel, it is 1.5 STAR RATING HOTEL. THE MOST ANYONE SHOULD GIVE THIS PLACE SHOULD BE A 2 STAR RATING HOTEL. I would not let my Mom stay here alone (dim lighting causing some of the areas to be a bit sketchy), marks on the walls, no locking sliding door but it did have a bar system in the middle of the slider and the wall (and IT WASN'T BEING USED WHEN I CHECKED IN), SO ANYONE COULD HAVE GOTTON IN THE ROOM PRIOR TO MY ARRIVAL), and plenty of thick dust above the shower that hasn't been cleaned in some TIME. Now, maybe they are heading in the direction and hopefully they will continue? updating the property for their business outcome. The bed was comfortable and plenty of pillows. Having a kitchen would be great for some people and a sofa that turns into a bed would be great for familys. The rooms are larger than most hotel rooms providing a great area of space for a family (or for the large group of party goers that were there when I checked in), however, they weren't loud or bothersome to me. You must sign a waiver at check in that you won't be hosting a large party and all guests must vacant by a certain time (some good things I suppose when/if appropriate). I would stay here again at the budget rate for a night or 2 if going out. I would not recommend this for ANY female staying alone or my Mom at this time until they fix the lighting and make sure the sliding doors all lock plus safety bars. I did NOT see any security the weekend night of my arrival in the evening and around the early morning when I came back from going out to the clubs.

  • Stayed September 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kjsusa about Hawthorn Suites by Wyndham Detroit Southfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Not what you think”
2 of 5 stars Reviewed 23 September 2011

I booked this room because of the name, I was very disappointed. The outside is poorly lite, make me very anxious on my arrival. The room was very old and the tub was a mess. The sheets were clean on the bed and there was lots of room. If you ate ok with the low end for a motel, this room is ok. If not this is not a good deal.

  • Stayed September 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Puppynubs about Hawthorn Suites by Wyndham Detroit Southfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“I WOULD NOT RECOMMEND THIS LOCATION....”
1 of 5 stars Reviewed 7 September 2011
1
person found this review helpful

This location was very disappointing. It is not currently being maintained well. I found the steps to my suite not swept, mold growing on the shower curtains, just plain dirt and marks on the walls, cracks in the ceramic tile at the entryway. the concession area lacked much to select from. The breakfast served was not good (need a new chef). And if this all isn't bad enough, at 430 in the morning I was awaken to gunfire outside my room! I never heard any police come and investigate. I would not recommend this location to ANYONE!

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Bee C about Hawthorn Suites by Wyndham Detroit Southfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
“I really only care about price, so I'd probably stay there again...”
2 of 5 stars Reviewed 6 September 2011
1
person found this review helpful

My aunt got married this weekend and we stayed from sept 2-5. I needed a room that would be comfortable for our family. I booked our room based on price, then started reading the reviews... As far as the area, I spent my summers in Detroit so I was familiar with the area, and it was close to my aunt's house as we were in town for her wedding. I think its located in an area that if you grew up in the inner-city, you wouldn't really feel like its not safe. With that said, this place looks like a ghetto apartment complex. The pic on their website does not represent what you should expect when you get there, it all looks rundown. The pics they used for the rooms and "fitness center" must have been from when it first opened. The breakfast area looks similar to the pics but thats about it. I have added some pics of my own.

The website states, "...join us for our complimentary, delicious and hot breakfast buffet each morning" I don't think delicious is the right word. The potatoes were cold, the french toast sticks were cold, and everything else was your usual low-budget hotel food, sub-par mini muffins, danish, coffee etc. "enjoy an invigorating workout in our fully equipped fitness room" that statement is pure comedy. If by fully equipped they mean a treadmill, elliptical, and bike in a small room with a few towels then I should've had lower expectations. I noticed that the manager responded to posts on here about the fitness center being upgraded, my question is when?? And until then why not take that pic and that statement off of the website. The pic of the pool is also not the one they have, their pool is alot smaller. "...pick up a game on our Sports Court"... I would have liked to, yet the sports court was just a run-down fenced in area with a pole where a basketball hoop USED to be.

It was obvious that some of the people there on "extended" stay were actually living there. When there is a car sitting in a spot wit flat tires and there are kids bikes outside the door, that seems like more than an extended stay. The parking is terrible, and with people having visitors all hours of the night, you have to drive around searching for a spot. On Sunday around 2:30 a.m. I thought I was hearing gunshots, it lasted for about 15 mins, the next morning I was informed by one of the "residents" that it was firecrackers.

The tub in our room was dirty, and you could see footprints, so we first used some bleach wipes, that did not work. Next we tried scrubbing bubbles, that also did nothing, the footprints and dirt wasn't going anywhere, ultimately we did like college dorm showers and just wore flip flops in the tub.

The appliances were beat up and one of the eyelets on the stove was completely broken. When we called and asked for more towels, they asked were we on extended stay and why we needed more. I've never stayed anywhere that the request for towels wasn't answered with a simple "no problem." For some reason they de-activated our room key and @ 2:00 a.m. we had to go to the lobby and have it re-activated. There are 2 ways to get into the lobby and the back door was locked, the girl working the desk motioned for us to go around instead of opening the door for us.

Overall, this is probably one of the worst places I've stayed. If the hotel plays a big part in your trip, and you have high expectations, then I'd suggest looking elsewhere. If you can plan your trip where the hotel is just somewhere to shower, sleep, and keep your luggage then this is perfect. I like the deal on the price, and I know to expect a 2 star hotel, so honestly, I'd probably stay here again.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jay p about Hawthorn Suites by Wyndham Detroit Southfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
“Worst hotel I've Stayed at”
1 of 5 stars Reviewed 16 August 2011
3
people found this review helpful

Not only was this facility dirty, run down, and unsafe ( my husband saw someone getting arrested in the parking lot, and our travel buddies had cockroaches in their room), but they charged my card 3 times. And when I called to dispute it, they didn't even have the correct records of what was charged. Do NOT stay here!!!!!

  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask maroof83 about Hawthorn Suites by Wyndham Detroit Southfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southfieldsales5shm, Director of Sales at Hawthorn Suites by Wyndham Detroit Southfield, responded to this review
23 August 2011
maroof83,

Thank you for taking the time to review our property. Our property is located in a very busy city. A hotel environment can sometimes make people unwind a little too much, hence the police's presence at our property during stay. We always put safety first here and have our security staff and police handle any issue that arises. Also, I personally handle any billing discrepancies, so please feel free to contact me so that we can get everything straightened out..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hawthorn Suites by Wyndham Detroit Southfield

  • Hawthorn Suites Southfield
  • Southfield Hawthorn Suites
Address: 26700 Central Park Blvd, Southfield, MI 48076
Price range (per night):* 61 AUD - 79 AUD

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