I just had a horrifying experience at this hotel last night. Very late I arrived back to my room from work, pulled back the covers and laid down for the night. I immediately smelled a foul odor but couldnt identify where it was coming from. Within seconds I realized my arm and hand were wet. The "wet" was urine soaking through the sheet from the mattress below!! After nearly vomiting because my face had also just been in that same area, I called the clerk who was helpful and switched my room (remember its about 2am). I talk to the owner today who says that the situation "was no big deal" and he doesnt feel he owes me a complimentary night. DON'T STAY HERE, EVER!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 March 2012
Thank you for taking the time to write a review of our hotel. We appreciate all kinds of feedback that we receive from our previous guests.
We have investigated this matter very thoroughly. This room had not been used for several weeks prior to this guest's stay. He checked in at approximately 7pm and was seen by the hotel staff several times throughout the evening. He had been in his room for several hours before he called the front desk. Our staff immediately moved him to a new room, no questions asked. Upon arrival of the head housekeeping staff we immediately went to investigate the room. We did not find any wet spots on the bed but the mattress did have a faint, stale, musty smell. We cleaned the mattress and rotated it out of use just in case. We attempted to come up with some type of compensation but the guest has refused all of our attempts to rectify the situation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC