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American Heritage Inn: Traveller Reviews

2.0 of 5
1681 E. Grand River Avenue, Portland, MI 48875
Hotel amenities
American Heritage Inn
Ranked #1 of 1 hotels in Portland
3.5 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    3
    1
    2
    0
    4
Date Rating
Grand Rapids, Michigan
1 review
3 helpful votes 3 helpful votes
“Urine soaked bed”
1 of 5 stars Reviewed 7 October 2011
3
people found this review helpful

I just had a horrifying experience at this hotel last night. Very late I arrived back to my room from work, pulled back the covers and laid down for the night. I immediately smelled a foul odor but couldnt identify where it was coming from. Within seconds I realized my arm and hand were wet. The "wet" was urine soaking through the sheet from the mattress below!! After nearly vomiting because my face had also just been in that same area, I called the clerk who was helpful and switched my room (remember its about 2am). I talk to the owner today who says that the situation "was no big deal" and he doesnt feel he owes me a complimentary night. DON'T STAY HERE, EVER!!!!

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Ask OnBusiness616 about American Heritage Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Patel, General Manager at American Heritage Inn, responded to this review
7 March 2012
Thank you for taking the time to write a review of our hotel. We appreciate all kinds of feedback that we receive from our previous guests.

We have investigated this matter very thoroughly. This room had not been used for several weeks prior to this guest's stay. He checked in at approximately 7pm and was seen by the hotel staff several times throughout the evening. He had been in his room for several hours before he called the front desk. Our staff immediately moved him to a new room, no questions asked. Upon arrival of the head housekeeping staff we immediately went to investigate the room. We did not find any wet spots on the bed but the mattress did have a faint, stale, musty smell. We cleaned the mattress and rotated it out of use just in case. We attempted to come up with some type of compensation but the guest has refused all of our attempts to rectify the situation.
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Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Clean hotel friendly staff”
4 of 5 stars Reviewed 31 July 2011 via mobile
1
person found this review helpful

We stayed at this hotel for 10 nights. This is a very nice little hotel. The rooms and common areas were very clean and always smelled fresh! The pool and hot tub were sparkling. The guest laundry room was handy. The breakfast was well above average for a hotel of this type. The entire staff were very nice, helpful and pleasant. I can confidently recommend this hotel. J.S. West Hollywood, CA.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Johnnypeanut about American Heritage Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Patel, General Manager at American Heritage Inn, responded to this review
7 March 2012
Thank you for your review and for acknowledging our hotel. We strive to go above and beyond for each of our guests. Please keep us in mind for any other trips to the area!
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Charleston, West Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“DIngy Rooms, did let us out of paying for second night”
1 of 5 stars Reviewed 3 October 2010
2
people found this review helpful

We booked the two room whirlpool suite in order to give us a second room for our two year old daughter to sleep in. When we arrived, the non smoking room smelled like smoke, holes on the inside doors were patched but not painted, and the furniture was in a dingy state. The couch was bowing toward the floor and the arm rests on the chair in bedroom were disgusting. I have stayed at nicer hotels for $39/night. Hotel managament was receptive to our complaint and did let us out of a second night stay. We quickly moved to a clean hotel on the west side of Lansing. Would not stay here again!

  • Stayed September 2010, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jrlortho about American Heritage Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Patel, General Manager at American Heritage Inn, responded to this review
7 March 2012
We have a newly renovated and updated facility
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Contributor
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6 helpful votes 6 helpful votes
“Clean and Comfortable”
3 of 5 stars Reviewed 11 May 2008
1
person found this review helpful

My husband grew up in Portland, we were in town for a wedding. It was kind of fun feeling like a tourist in your hometown!

We were promptly greated by a pleasant clerk and allowed to check in two hours early (we wanted to freshen up before the wedding). Our room was very clean. The pool area is nice. The hot tub was actually a little cool for our liking, but still enjoyable. There were many families staying there that weekend, so there were a lot of kids running around. The pool was still full of kids at 11pm when we returned to the hotel (it would be nice to limit it to adults only at that time of night). After a quick swim we returned to our room. It was amazingly quiet for the number of kids running around the hotel.

My husband brought me breakfast to the room. They now offer fresh made waffles in addition to the typical hotel breakfast.

Overall a nice stay.

  • Stayed April 2008, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask Smidgen21 about American Heritage Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington
1 review
2 helpful votes 2 helpful votes
“VERY BAD - go somewhere (ANYWHERE) else!!!”
1 of 5 stars Reviewed 10 July 2007
2
people found this review helpful

Booked through Best Western site (claimed to have lowest price). When we arrived after a long air trip near midnight, the clerk raised the rate (even though it was guaranteed by Best Western). We waited 40 minutes for a resolution during which time they refused to let our 2 year old use the bathroom. In the end we were told we would have to wait until the manager (who they had already talked to on the phone) arrived in the morning. The room was small, unclean and appeared to have a fresh (uncleaned) blood stain on the floor. This was a *VERY UNPLEASANT, UNCLEAN* place to stay.

  • Stayed June 2007
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask Traveler_Dos about American Heritage Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Patel, Manager at American Heritage Inn, responded to this review
3 November 2011
We have a newly renovated and updated facility.
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Additional Information about American Heritage Inn

  • Best Western Portland
  • Portland Best Western
Address: 1681 E. Grand River Avenue, Portland, MI 48875
Price range (per night):* 83 AUD - 97 AUD

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