My family and I have been staying at Lake Trail Resort for the past three years. The stay this time leaves me in tears and my family and I will never return to such a terrible place. The service was terrible. When you stay someplace you expect the people that work their to treat you like a guest in their home. No that doesn't seem to be the policy at Lake Trail Resort. Our very first night we unpacked our car and took a short trip to the store. When we returned we saw mouse droppings on the stove and the counter. I went to the office and they said they would tell management tomorrow. Returned to the room and my husband and I where watching TV and saw mice run across the floor. So we called the front desk and said something needed to be done now we see them. Well my children are now freaked out and don't want to go to sleep. She told us she didn't know where any was we would have to wait. So the next morning I they send the cleaning staff in to set some traps. That eve we hear one of them go off so I go over to the office and the girl said well you can reuse them you know. I said so now I'm pest control not a guest? She said just go get a bag and pick it up and I will reset it and take it back to my room. I said no I'm not touching the thing. She gives me this look like I'm putting her out or something. What is that all about I'm thinking to myself. Meanwhile my husband and children hear another trap go off and see two more run across the floor. So I go back to the office and told her that something needed to be done right now. We need a new room because we don't want to stay in that one anymore. She said we don't have a room you have to say where you are. So she calls her manager and she said she was on a walk and when she was finished she would call back. Meanwhile the girl said you could go to the store and get more traps yourself or wait until I get off at 10:00pm and she would go to the store. Well the manger comes in to talk with us and had no sorry or just I guess I will go to the store and try to find something. She returns and hands my husband a bag and said here sir you can put this decon around I guess that's all I could find. I'm thinking where is the customer service around here why should I feel that I'm putting people out because I have mice in my room. This is now 11:00pm at night so my husband and I go out looking for a new place to stay but no vac. anywhere around. So we pack the car to go home but another family member said no its to late you have a 4 hour drive so we stay in there room. We had 13 people in one room with two beds and they didn't seem to care anything about the situation. My sister went to the office and said they had people leaving the next morning they would give us a room then. That was not pleasant what to ever four adults and 9 children in one room trying to sleep. OK to back it up a little bit I asked for a refund on my stay before we left and they said they couldn't do that we would have to wait for the owner. Why I asked you have a credit card machine just reverse the charge again where is the customer service around here? After being persistent I got the girl to reverse my credit card. Well the next morning the manager is on desk duty and she still is not responsive to our needs and seems like where putting her out. The cleaning lady came across the parking lot at 9:30am with sheets in hand from the room they where going to give us and was suppose to have someone clean and ready the room. We sat in the office until 11:00am and still no room the manager just said you are going to have to wait for a while with no concern for us what so ever. Well by this time my youngest child is in tear and so am I because we can't even get dressed and start our fun for the day because we don't have a room to unpack the car. Needless to say this has all been way to much for all of us and go home and have to leave the rest of our family that was also staying behind and recked our family vacation.