To start, the only reason why I didn't give this "retreat" a terrible rating is because I have seen worse. Admittedly their are no roaches that scatter when you turn on the bathroom light, though a few things were nearly as bad. My friend and I decided to have a dip in the heated pool...not recommended. Not only was it far from heated, but also the entire pool was lined with a layer of slimy moss; no doubt due to the fact that the water probably hadn't been cleaned for years, and it looked the part too. If your looking to check your email, have a hot shower, eat a good meal, relax in the sauna that they advertise or just to have a good experience, this is most definitely not the place for you; just go back down the brutal hill (oh, almost forgot, no shuttle service) and stay at one of the much better and cheaper tea houses.
The staff there is nearly non-existent; we had to walk around the hotel to find someone to ask to find the manager to come check us in; both being really unfriendly. The room was pretty clean (my bed had some dirt in it), except no hot water other than between 4-6PM, no heating other than a pathetic space heater; and there was a constant racket coming from the ceiling above us and in the hallway (despite not seeing another guest the whole time we were there!)
To sum it all up, this "luxury" hotel was built/owned by the royal family. When the Maoists massacred the royal family, this hotel obviously fell into the hands of lesser management, because since it was built in around 2000, it has gone nowhere but downhill. It seems that in order to support the staff and general amenities, the management has resorted to fire selling items from the hotel...sauna gone, fitness facility gone, internet gone, credit card capabilities gone, in-room phones/room service/concierge gone, paintings ripped off walls, light fixtures taken apart to save light bulbs and the furniture/drapes were taken out of the other rooms which we could see from our own.
Staying at this hotel was by far the worst part of our trip, being nearly traumatizing. In fact, you should just skip Jomsom altogether and eat some apples in Marpha.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC