Waterford Estates is in urgent need for general maintenance as well as substantial renovation. The lack of exterior maintenance creates an uncomfortable, unclean, and, in my opinion, unsafe environment. Following is a summary of Waterford Estates Lodge Room #222 :

Hotel Attributes
Welcome letter apologizing for inconvenience caused by “pre-renovation state of the hotel”.
Bed with comfortable mattress but thin sheets and ripped blanket.
Small refrigerator appeared to be working.
Welcome gift of water and apples.
Hallway appeared to be recently updated.
No obvious sign of bed bugs.

Guest Room Quality and Cleanliness Issues
Request for room change declined by staff who claimed “no other rooms made up”
Five TV stations with fuzzy reception, no premium channels.
Hot room with non workin thermostat.
Loud air conditioning unit covered with rust stains and what appeared to be mold around edges of outlet, with weak flow of hot air.
Air conditioning filter was observable in ceiling and clearly very dirty.
Toilet bowl stained, very unsanitary appearance.
Bath tub was dirty with rust stains and soap scum.
Water from sink, tub and toilet was yellow for first few minutes of discharge.
Towels were dingy, damp, and inadequately laundered.
Several hairpins were found on floor.
Wasp nest in balcony door
Handles missing from drawers.
Pool closed.
Ironing board but no iron.
Internet access not working.
Balcony dirty.

Hotel Safety Issues
Room door does not have security latch.
Sliding balcony doors does not have security latch or slide blocker.
No security locks on outside doors although signed that card entrance was required.
Debris was visible in North entrance vestibule.
Outside appearance was very ragged looking and there was evidence of need for serious grounds maintenance.
Five cars in parking lot.
East parking lot was not lighted, west was dimly lighted.

Place was a partner on the MWAY youth wrestling championships. Got there and the pool was closed, no cable, no heat, and was ran down. The was no locked outside doors. The cable has been out for over a month come to find out.

All the managers could not be found. Asked for a GM never got back to me.

No working Internet. No working Cable TV because of some kind of dispute with the local cable TV company. (My guess is they did not pay their bill looking at the condition of the motel) No Towels in my room. I am sure the sheets had not been changed on the bed after I had to strip them to use for a towel after getting out of the shower and realizing there was no towels. The water temperature was not consistent in the shower. The sink drains very slow to not at all. No remote control for TV. No Coffee in lobby. No breakfast available, either for purchase or continental free with stay. Resturant/bar closed early and I did not have transportation to another place. The room was booked by my business contact. He obviously will get the same report as you are getting. And best of all the Senior management of the dump does not get in until 10 AM.......after everone has checked out for the day.....HMMMMMMM

This is a very nice place. We attended an adult-themed event at the Waterford Estates Lodge and were very pleased. The rooms were clean and well-appointed... just as nice as any major hotel chain but with a lot more individual charm. The restaurant has good food at reasonable prices. Very friendly and professional staff- I think it was their first time handling this sort of event and there were a few troubles with check-in logistics, but they were very nice about it and worked hard to get everything straightened out. Our group will definitely be back and I'm sure things will be even better next time! This would be a wonderful place for a romantic weekend getaway... due to the location I'd also recommend it for anyone in town on MSU business.