Even though the hotel shows well from the exterior, there are a myriad of problems with the interior. Cracked bathroom tiles, squeaky doors. worn out and dirty furnishings - a collection of problems one does not wish to deal with during vacation. Staff says the upcoming renovations to the property as reported by other reviewers are now on hold. In the hotel industry, this usually means the property is up for sale or is in escrow. I couldn't recommend this RI to fellow travelers for many reasons but suffice it to say it's worth doing some planning and research to avoid an unpleasant experience here. Although Angela at the front office and Patricia, our housekeeper, were genuinely helpful employees, most of the employees spent the bulk of their time gossiping among themselves. Please don't stay here unless the company requires you to.

I recently travelled through this area, driving my truck & 5th wheel for the first time, and required a place to spend one night. I wanted a large parking lot to make sure of the ease of my arrival & departure. I ended up calling the Fairfield Inn first, and found out it was not possible to drive completely around the building. I did not make a reservation at that time, but called the next door property Residence Inn, inquiring as to whether I might be able to use part of their parking lot if necessary. They are both Marriott properties and share driveways. I spoke with a very nice gentleman on the front desk, and then asked to speak with the manager, to confirm that he had said it would be fine. She said that it was certainly okay if I needed to use their parking lot (it is possible to drive completely around their building), and also stated she would love to have me stay with them, but since I had spoken to the Fairfield Inn first (even though no reservation was made), that I should spend the night at their sister property, which I did. She was very kind and went out of her way to assure me that it would be fine to park my rig there overnight.
I realize this review may not assist you with actual facts about this property, but I felt the outstanding customer service offered by Angela (Manager of Residence Inn, Lansing West) deserved a shout out! Thank you for making my first night on the road in my new rig so much smoother for me! You can rest assured that the next time I find myself in Lansing, Michigan I'll be staying at the Residence Inn.

The hotel is showing its age and is worn a bit. However, they are great for a longer stay as the rooms have full kitchen. Larger than an average hotel room. They even have a grocery shopping service for you. The bed was okay and the bathroom was fairly clean. The free breakfast is fairly extensive with quite a few hot items. Had no problems.

I stayed at the hotel for a local DI competition. The exterior of the hotel was great. Very clean and inviting. At check in my boyfriend and I were put off by the staff who did not act very professionally. The women were not very friendly. They did not put off a professional look either.

The hotel is definitely in need of a remodel (which I know is coming soon). We were on the 3rd floor. As soon as we got off of the elevator on the 3rd floor there was a HORRIBLE smell! This smell was very strong throughout the entire floor. We were in an end, low numbered room. The smell from the hallway was evident in our room as well, although not as strong. The cleanliness of the room was horrible! When we opened the windows to vent the room out the only clean part of the window sill were the finger prints from where others had opened it. There were dead bugs in the windows. When my boyfriend sat down on the chair in the living room we noticed a large area of white crusty mess on the arm. As if that wasn't gross enough, I looked up and the inside of the lamp shade on our desk was COVERED in stains, food and weird substances. We have a one year old so we spent the beginning of our trip cleaning up our room to accomodate him.

At night, the air conditioning unit in our room woke me up every time it turned on. It sounded like it was going to launch off into space. The flooring in the kitchen was loose. We had to kick the laminate pieces into place to avoid tripping our son.

When we requested help with the guest printer (wouldn't print an important document) the woman at the desk was very rude and said she didn't know anything about the computer and would not help us print the document at the front desk. Not what I expect from Marriott staff.

Breakfast was very tasty. I would suggest putting more time into planning how many people are in the hotel when it comes to breakfast, though. The person working the breakfast was very nice but obviously not prepared for the large crowd. They couldn't keep up with the food.

We had recommended the hotel to another team family. They had a number of the same complaints, which was embarrassing to us. Not what we expected at all! Definitely not what I would expect from a Residence Inn.