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University Quality Inn: Traveller Reviews

2.5 of 5
3121 East Grand River, Lansing, MI 48912
Hotel amenities
University Quality Inn
Ranked #5 of 23 hotels in Lansing
4.0 of 5 stars 83 Reviews
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83 reviews from our community

    Trip type
Traveller rating
    37
    26
    8
    5
    7
Date Rating
MA
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Priced Right for The Hotel”
3 of 5 stars Reviewed 27 January 2012

My husband and I stayed there for 2 nights while visiting our daughter, who had a special event at MSU. Proximity to the school was great; the hotel does have an airport shuttle, but it's not always available, so it's probably best to call ahead if you're needing a ride from the airport. The shuttle is a hotel van driven by the handyman, who is very nice, but unfortunately a heavy smoker, so the van reeked of smoke.
We had a room with a king size bed along the back corridor, so no pool noise there. The room was average but reasonably clean and the bed was fairly comfortable, though the pillows were quite small and squishy, so not to our liking. The bathroom, however, was the size of a closet - if you're taller than 5'6", you won't be able to get the door past your knees if you're sitting on the toilet, so claustrophobics beware! That was a real turn off for us - fortunately, you don't have to spend too much time in the bathroom! Also, be aware that there is no thermostat in the room, so you can't control the heat and there are no outside windows to open, so it gets quite stuffy. Adding a ceiling fan would really help to alleviate this problem, I think.
There is a nice indoor pool area, and they give one hour of adults only time on Fr and Sat nights, so we didn't have to contend with children splashing around in the pool. The jacuzzi was nice, with the water at a good temp, though it was very sudsy. They do tend to keep the pool area quite cool, which means you feel pretty cold if you are sitting around in a wet bathing suit.
They do give you a slip for 2 free drinks at the poolside bar, which is a nice touch.
Breakfast is serve yourself, not fancy but quite adequate. I'd recommend avoiding the scrambled eggs (definitely taste powdered) and go for the hardboiled ones instead. They do have waffle makers, so you can have a fresh waffle.
Desk staff is very courteous, no complaints there. Overall, I'd say it's average, the rooms are quite basic, so if you want something nicer you probably have to spend a bit more. Our room was $99/night - while not expensive, I'm not sure you'd call it a bargain for Lansing either.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sheri17 about University Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Fawaz, Director of Sales at University Quality Inn, responded to this review
28 January 2012
Thank you for taking the time to share your experiences at our hotel! You've certainly touched on every aspect of your stay and we appreciate it! We'll be sure to use your feedback during upcoming remodels to our facility. We've addressed the smoking situation with our shuttle driver and it will no longer be an issue. I hope you'll keep us in mind for future trips to the area! We'd love to show you that we are the best value in Lansing!
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Waterville
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“AN EXCELLENT HOME AWAY FROM HOME”
5 of 5 stars Reviewed 20 January 2012

I have been staying at this hotel for over 10 years now (at least 50+ times) and have ALWAYS had a great experience here. The atmosphere of the hotel is absolutely stunning, from the indoor pool in the middle of an atrium, with a bar and plenty of tables and room. And the staff here are always cordial and really do care about your every need. Once they get to know you they are extremely attentative from check in to check out. When the Manager see's me coming he personally handles checking me in. The hot complimentary breakfast is good and they have a computer and printer so that I can print out necessary paperwork when I am here. I have recommended this hotel to everyone I know that comes to Lansing, and I am sorry I have not complimented the Quality Inn University here sooner. This is definately my home away from home when I am travelling through Michigan. Thank you to the staff for all of your help over the years, right down to those who clean the rooms.

Room Tip: Rooms on the first floor by the pool area gives you access to more amentities, but rooms to the back...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask taframp about University Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Fawaz, Director of Sales at University Quality Inn, responded to this review
23 January 2012
Thank you so much for your review and for your loyalty! We appreciate it! I'll be sure to share your review with the rest of the staff. We'll see you on your next trip to Lansing!
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Utica, MI
1 review
“Great Stay”
4 of 5 stars Reviewed 19 January 2012

I was in town for a conference and needed a place to stay. Hotel staff was very nice and extremely helpfull. You can tell they are making concentrated effort to please there visitors. Used the gym in the morning and was disapointed that the one exercise bike they had didn't work, but overall a great value.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask whydoilivehere about University Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Fawaz, Director of Sales at University Quality Inn, responded to this review
20 January 2012
Thanks for your review! Our staff will be pleased to read your compliments! I apologize for the exercise bike not working. We've made sure it's fixed. I hope you keep us in mind for your next trip to Lansing!
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Detroit, Michigan
1 review
“Great Staff, Great Accomodations”
5 of 5 stars Reviewed 15 January 2012

Had the chance to stay at the University Quality Inn and can't speak highly enough about the experience. There's a beautiful, clean indoor pool in close proximity to all the rooms, an outstanding complimentary breakfast buffet, and convenient bar located adjacent to the pool...all this for a reasonable price on a Friday night. I stayed there with several friends and the staff, notably Jason, the sales director, could not have been more helpful and accommodating. Kudos!

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sparty922 about University Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Fawaz, Director of Sales at University Quality Inn, responded to this review
16 January 2012
Thanks so much for your review! I'm glad to hear the everyone enjoyed their stay. We look forward to seeing you on your next trip to Lansing!
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Pickford, Michigan
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great Time at a Great Price”
4 of 5 stars Reviewed 5 January 2012

We found ourselves in the Lansing area with a convoy of four trucks, twelve adults, eight kids, a trailer full of cattle and (shhh) a puppy that someone picked up along the way. We were supposed to leave the Lansing area on Sunday afternoon after our weekend there but an ice storm in the middle of December left us stranded. We called the University Quality Inn and they were happy to accomodate our big group for the night.
After battling ice and snow, the hot tub was welcoming for the adults and the kids needed to destress in the pool. The little slide was a big hit for our 5 to 11 year olds! We had stayed at another hotel across town for the earlier part of the weekend and the kids agreed, in comparison, the University Quality Inn rocked!
The rooms were clean, the staff was really friendly and helpful and the complimentary breakfast was hot and what would be expected of free hotel breakfast. The parking lot was even big enough to park our big trailer and our cattle rested safe and sound all night.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SaraC80 about University Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Fawaz, Director of Sales at University Quality Inn, responded to this review
6 January 2012
Thanks for your review! We're so glad everyone had fun and more importantly stayed safe during the ice storm! We hope you'll think of us again on your next trip to the Lansing area!
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Additional Information about University Quality Inn

  • Quality Inn University
  • Quality Inn Lansing
  • Lansing Quality Inn
Address: 3121 East Grand River, Lansing, MI 48912
Price range (per night):* 110 AUD - 173 AUD

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