I'm a military veteran. I've slept in vehicles and on the ground for years. I would rather sleep in the parking lot than at this hotel. Here's the information:
A group of 150 people (75 rooms) booked a buy out to this establishment. We do this once a month and while a terrific group of adults, the parties are loud, last all night, and get adult themed rowdy. That's why we buy out the hotel. The hotel decided it was safe and wise to put a family of 5 in the middle of the party area. We complained, the manager refused to work with us and the potential for mental harm to the children was very likely. After talking with a very angry mother, making her some deals, and paying for relocation, the group of customers were able to move the family.
Management: Although available (came to our private party way too much.), was unwilling to accomodate simple request like heat and water (yes it was missing). His quote was if you were the manager what would you do?
Workforce: Not trained at all, butt willing to work. Cleaning crew were all related to manager and had a difficult time communicating with the handful of rooms that were even occupied.
Rooms: We were staying for three days and were given two towels. Old 1970's furniture and orange carpeting and drapes that could tell too many stories, I'm sure.
Location: Perfect for us, however it is at the junction of two highways---not much traffic noise. This is actually a positive.
Bottome line: we will not return to this establishment unless absolutely necessary. rude rude rude management.
- Best Western Lansing
- Lansing Best Western
