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Days Inn and Banquet Center of Lansing: Traveller Reviews

2.0 of 5
7711 W Saginaw Highway, Lansing, MI 48917-1137 (Formerly Best Western Lansing West Hotel & Conference Center)
Hotel amenities
Days Inn and Banquet Center of Lansing
Ranked #20 of 23 hotels in Lansing
2.0 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    0
    9
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Date Rating
Mt. Pleasant, MI
1 review
1 helpful vote 1 helpful vote
“Poor Quality Accomodations-No Customer Service”
2 of 5 stars Reviewed 7 October 2011
1
person found this review helpful

The heater in our room did not work and we had to change rooms in the middle of the night. If that was not bad enough, we had to try multiple rooms to find one with a heater that worked. We finally got a room with heat at 1:30am and it was the FOURTH room we tried. In the morning at checkout the manager was not available to discuss this - we have left our phone number and repeatedly tried to talk to the manager without success. We also tried to file a complaint at the main Days Inn website but when we tried to submit the info, we recieved the following messages: "Our systems are undergoing maintenance updates".

  • Stayed October 2011, travelled with family
    • 1 of 5 stars Sleep Quality
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Ask Scott D about Days Inn and Banquet Center of Lansing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, Michigan
1 review
1 helpful vote 1 helpful vote
“It was a waste of our money and time.....”
1 of 5 stars Reviewed 26 September 2011 via mobile
1
person found this review helpful

We were staying here for a few months while we close on our home... We were told to leave because they couldn't clean our rooms... It was BS.... We were told by an employee that the real reason was, that we were getting the room at half the price thru price line and they were loosing money. We were paid a week in advance .There hot tub was out of service the entire time we were here (40 days). And there free Breakfast consists of doughnuts from QD.... Being a Retired Marine I wouldn't Recommend any Vets to stay here. It shows what happens when a foreigner buys an american hotel. We've stayed at Days Inn all over the country and will Never stay at Days Inn ever again. I will do my best to discourage anyone from staying at Days Inn ( M-43 in Lansing Michigan especially )

  • Stayed August 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask gunnyusmc70 about Days Inn and Banquet Center of Lansing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Barnett, Manager at Days Inn and Banquet Center of Lansing, responded to this review
28 September 2011
Thank you for taking the time to respond about your stay however of course we would have desired a better outcome. In order to address factually what took place I would like to explain as follows as I was the manager involved.

The situation with the hot tub that you mentioned was correct. Recently upon arriving at the hotel I found the hot tub top be out of order and it had been for some time as you mentioned. This past week end there was an attempt to sandblast the surface so that we could finish the sealing and painting. This did not work as expected and we are now obtaining bids for a professional pool company to finish the project as quickly as possible. I apolgize for the inconvenience.

As for the management decision to ask you to relocate it was because of the situation with multiple animals in the room and the inability of our housekeeping staff to clean it as thoroughly as we would have liked. I understand this was an inconvenience and that is why the hotel allowed you to stay an extra night in order to get your affairs in order. The fact that you were reserving your rooms through a third party did not enter into the decision. As far as the breakfast is concerned I have made upgrades to the beverage service since arriving. We do offer bagels, toast, Minute Maid juices, sausage gravy and doughnuts. In order to for us to provide more would mean we would have to charge more to our customers. You are correct however in that we need to continue to focus on the quality of our offerings.

I apolize again for not meeting your expectation.

Mike Barnett
Special Assignment Manager
Days Inn
Lansing, Michigan
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Holland, Michigan
1 review
1 helpful vote 1 helpful vote
“I "Cannot " Recommend the Days Inn Lansing on Saginaw Street.”
2 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

Getting There: Traffic delays due to Construction on Saginaw street.
Front Desk: Hotel Staff not friendly and slow.
Outside Appearance: Tall Grass and Weeds on the outer edge on the property. Landscaping was poor and incomplete.
Inside Appearance: Carpet Worn and Stained. Furniture Worn and appeared old. Hotel air was stale and musty. Lots of incomplete painting inside and out.
Pool: Jacuzzi was closed due to repair. Pool is not enclosed, so some guest did complain about the noise.
The Room: Room was dirty, so we had to change to another room. Had to move from 1st Floor to 2nd Floor. In the 2nd room, we had lamps that did not work. The A/C unit did not work properly. I report the problems to the front desk. But no one came to check the lamps or the A/C unit.
Pets: The hotel allowed pets in the rooms. This was a plus for my family.
Breakfast: Standard Continental Breakfast was fine.
Area next to Swimming Pool: This area had Pool-tables and Trees. Leaves littered this area.

  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask BeaufordJ about Days Inn and Banquet Center of Lansing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Barnett, Manager at Days Inn and Banquet Center of Lansing, responded to this review
16 September 2011
Thank you for taking the time to let us know about your experience here at our hotel. We take these comments very seriously and I apologize for not meeting your expectations.

I have recently arrived at the hotel on special assignment in order to address the concerns you registered. In fact the landscaping situation you mentioned was taken care of yesterday and the trees in the atrium are going to be addressed next week. The room condition and cleanliness has our focus as well as I have toured most of the rooms of the hotel and an improvement plan will be put into place. Therefore we would appreciate you considering us in the future.

Regards,
Mike Barnett
Special Assignment Manager
517-627-8471
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Detroit, Michigan
Top Contributor
57 reviews 57 reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
“No complaints. Nice stay.”
4 of 5 stars Reviewed 30 August 2011

My girlfriend and I stayed here 1 night in June, 2011. We got there a little early and we were still able to check in. The staff was friendly, but busy due to a wedding being held in the main lobby/reception area. The room was clean and comfortable. They had a happy hour with free apps and 2 free drinks each which was great before we went out on the town.
My only complaint has nothing to do with the hotel, but with all the construction on the main road.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GWing51 about Days Inn and Banquet Center of Lansing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Barnett, Manager at Days Inn and Banquet Center of Lansing, responded to this review
16 September 2011
Than you for taking to time to respond to Trip Advisor in regards to your stay. I am glad that you were pleased with the hotel as we want to make sure all our customers are well taken care of. I wish I could say the road construction is done but they are getting very close to completion.

Thank you again and we look forward to serving you in the future.

Mike Barnett
Special Assignment Manager
Days Inn Lansing
517-627-8471
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
“HORRIBLE! STAY SOMEWHERE ELSE.”
1 of 5 stars Reviewed 18 August 2011

There are several hotels nearby. DO NOT STAY HERE. The place is filthy. The atrium leaks when it rains, so the hotel probably has mold throughout (it smells that way at least). It leaks into the pool, even, which can't be healthy after water leaks down the dirty roof and through rust. Because it was raining in the atrium they put breakfast away early saying "we're just putting it away since it's over at 10". This was just after 9am. The fire alarm went off several times at around 2am, a false alarm. The front desk staff are impolite, and don't seem to know what they are doing. The pool area is very loud and distrubing. I even saw another reviewer complain that the machines don't have soda, and they didn't when I was there, either. Renovations will not help this hotel. This place should be torn down and they should just start all over.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask sugaryflava about Days Inn and Banquet Center of Lansing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Barnett, Manager at Days Inn and Banquet Center of Lansing, responded to this review
16 September 2011
Thank you for taking the time to respond to Trip Advisor about your stay at the hotel. My only desire would have been that you were pleased. Therefore I want to apologize for your experience and note we are working hard to improve. In the past week we have had roofing contractors to review the leak situation and are in the process of addressing it. As for the atrium by nature there can be enhanced noise however having a natural well lit indoor pool is a plus. As for the performance of the desk we have made some changes and are working on improving customer service.

It is of the utmost importance that we meet our guests expectation and I can assure you it has our attention.

Mike Barnett
Special Assignment Manager
Days Inn Lansing
517-627-8471
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Days Inn and Banquet Center of Lansing

  • Best Western Lansing
  • Lansing Best Western
Address: 7711 W Saginaw Highway, Lansing, MI 48917-1137 (Formerly Best Western Lansing West Hotel & Conference Center)
Price range (per night):* 67 AUD - 103 AUD

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