Do not stay here!! They fraudently charged my moms credit card when we never even got to stay at the hotel!! Had went into the hotel on Monday Oct 24th to see if we could get a room had cash for the stay but was told they required a credit card on file. The chic ran my moms card and said it was declined cause they had to approve it for the 20% of the room and we couldn't stay there. So we left and ended up having a great stay at the Red Roof on saginaw. Well Friday the 28th we went to charge her card for our hotel stay at Red Roof and the card was declined even though her check at just been deposited. Come to find out Springhill had charged us for a Hotel stay Thursday night even tho we had never stayed in the hotel!! Called Springhill who gave me the excuse they had just changed hands and there was nothing they could do! The manager refused to return my phone call and of course they have no manager supposedly on the weekends!! Evidently this is the only way the hotel can book rooms!! Have to do a charge back on the card now because they wouldn't do anything to help!! DO NOT STAY HERE!!!!
- Lansing Springhill Suites
