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BEST WESTERN of Birch Run / Frankenmuth: Traveller Reviews

2.5 of 5
9087 Birch Run Road, Birch Run, MI 48415
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BEST WESTERN of Birch Run / Frankenmuth
Ranked #4 of 7 hotels in Birch Run
3.5 of 5 stars 92 Reviews
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92 reviews from our community

What travellers say about this hotel
  • Outlet Mall(6)
  • Free drink(5)
  • Very friendly(4)
  • King size bed(4)
  • Great Hotel(3)
  • Main building(3)
  • Hot tub(3)
Traveller rating
    21
    29
    20
    13
    9
Only show reviews for Family (38) | Couples (23) | Business (2)
Date Rating
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very Nice and Peaceful hotel!”
5 of 5 stars Reviewed 28 January 2012

My mom and I stayed here in 2010 and loved it! One very nice thing is its right outside of Frankenmuth and Birch Run Outlets are right across the street. The rooms are a bit outdated but if your just sleeping there, you'll be fine. Probably my only two complaints are no elevator and the breakfest was dreadful. The way the hot tub flows into the pool was really cool but the pool was a bit cold. But it was a very good stay!

Room Tip: Get a room facing the road.
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  • Stayed February 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Beentheredonethat987 about BEST WESTERN of Birch Run / Frankenmuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim Karcher, Front Office Manager at BEST WESTERN of Birch Run / Frankenmuth, responded to this review
6 March 2012
Dear Guest,

Thank you for your comments concerning your stay at the Best Western of Birch Run/ Frankenmuth. I aooreicate your taking time to call and hoope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine accommodations and service we strive for with all of our guests....the type of service we pride ourselves in. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth the next time you are in the area. I can assure you that we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.

Sincerely,
Kim Karcher
Groups Coordinator
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Contributor
20 reviews 20 reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
“Great price and close to outlets”
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

Friendly and helpful front desk help. Good value breakfast with waffles, egg burritos, yogurt. Pool and hot tub. Right next to Birch Run outlets. Free wi-fi was nice, not always great signal, but it worked.
Got a great price on Priceline. For what I paid I got excellent value.

Would definitely recommend this hotel.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim Karcher, Front Office Manager at BEST WESTERN of Birch Run / Frankenmuth, responded to this review
6 March 2012
Dear Guest,
Thank you so much for taking the time to comment regarding your stay at our property. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth next time you are in the area. We look forward to your return.

Sincerely,
Kim Karcher
Groups Coordinator
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Comfortable hotel near little Bavaria”
4 of 5 stars Reviewed 5 January 2012

Spent 3 days in Birch Run/Frankenmuth after Christmas to relax and shop. I booked 2 suites at the Best Western for a good rate and was not disappointed. These rooms are very nice and feature a jacuzzi tub, electric fireplace and large king beds. Rooms were clean and had free wi-fi. I recommend the suites on the bottom floor as they have a better lay out. The hotel has a nice reception area with a small restaurant/bar for drinks and dinner in the evening. Front desk was very helpful when we asked to change our room for the 2nd night to be closer to my parents on the first floor. Only thing we did not like was the choice of breakfast items, which seemed very limited for a hot breakfast and virtually identical every day. Aside from this, we would stay again next year if we got a similar rate.

Room Tip: Ask for a suite on the first floor.
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LWLToronto about BEST WESTERN of Birch Run / Frankenmuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“The Back Building!!”
2 of 5 stars Reviewed 10 November 2011
1
person found this review helpful

If they ever try and give you in the back building, grab your bags and RUN!!! The place should be demolished.

  • Stayed November 2011
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
“Decent Hotel - A Little Overpriced”
3 of 5 stars Reviewed 9 November 2011

This hotel was better then I expected, however I do feel the price was a little high. The hotel was booked the weekend we stayed, all Frankenmuth tourists! I thought the "hot" breakfast was a little lacking, but it did do the trick, nice waffle bar!
Small bathroom is really the only compliant I had with the room. It was clean, in order and a good place to rest our heads. Hallways smelled fresh, not like the average "hotel" smell. Parking was good, we stayed in a 2 bedroom room that had indoor and outdoor access with a view of the courtyard. For being a family friendly hotel, it sure was quiet! I was impressed!

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jmsdean28 about BEST WESTERN of Birch Run / Frankenmuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim Karcher, Front Office Manager at BEST WESTERN of Birch Run / Frankenmuth, responded to this review
15 November 2011
Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise regarding our hotel.

Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,
Kim Karcher
Groups Coordinator
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about BEST WESTERN of Birch Run / Frankenmuth

  • Best Western Birch Run
  • Birch Run Best Western
Address: 9087 Birch Run Road, Birch Run, MI 48415
Price range (per night):* 68 AUD - 177 AUD

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BEST WESTERN of Birch Run / Frankenmuth
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