I have travelled extensively throughout the country, and even overseas, and have never experienced bed bugs till I came to this place. I was travelling with a team, and the night I checked in we had barely used the room (had not even unpacked our luggage), when I happened to sit on the bed spread and suddenly I noticed a small brown insect about the size of a small pea, approaching where I was sitting. I jumped up and immediately killed the critter by folding the bed spread and so as to crush it. I then noticed numerous other insects on the bed spread (at least 5 or 6) that were the size of ants. I immediately called the front desk and one of the persons on duty came. A young man who was very courteous but simultaneously angry and scared insisted "Those are not bed bugs...they are... ticks!!...That's what that is, it's just a tick". This did not make me feel better but worse. Most people would have checked out immediately but I was in a tough situation travelling from out of state to an important competition. So I demanded another room. He did give it to me. I inspected it thoroughly, and it appeared to be clean. I also googled bed bugs and ticks, and confirmed that what I saw were bed bugs and not ticks, and that bed bugs per se do not necessarily carry disease. So given that the new room appeared to be clean, I decided to stay. The next morning I met up with several folks in my group and one of them told me that she had her room moved as well, because she found what appeared to be a dead bed bug in her bed. I also learned that the hotel had a third party (professional) that had inspected her room to ensure that it was free of bed bugs. So I asked the management for the same. When the person came later on that day, he inspected my new room as well as my luggage and assured me I was bed bug free. He said he would check the other room as well (I was less interested in that because I knew what I saw) but that he would not necessarily share the results with me. The manager, whose name I am omitting, who was with him later on contacted me and gave me what I believe was some story: She told me that the other room did in fact have bed bugs in it, that it had been vacant for 2 weeks, and that there was no evidence that the infestation had been there for any long time. So she basically told me that she was concerned that I had bed bugs at home and that it was ME who brought them to the hotel. I asked her for a printed copy of the report from the supposed professional who had done the inspection, but she refused. I was very busy with my team activities so I did not have any more time to waste with her. But I felt like telling her: How could I have brought bed bugs to that room when I was hardly in the room a half hour, had not unpacked a thing, and then continued to live in the new, clean room, for several days with no signs of bed bugs?? Do you really expect me to believe that all the bed bugs managed to jump out of my luggage and infest that one bed in that other room? Also, how is it that I never noticed bed bugs in my house either before or after this trip (over 2 weeks ago??) The only thing I asked is what compensation would I get for this and she responded I would not have to pay my first night.
Dear Manager and you know who you are: I have seen you respond to other reviewers in this forum, e.g. the one that preceded mine. Please do not bother responding to mine. I would much rather have a manager who is above you respond. I am very disappointed in Hampton Inns. Bed bugs are a very sad fact of life. I did not deserve to be lied to. You should have just admitted the problem and given me a free stay I think I was very reasonable and could have started a movement among the many folks who were travelling in my party to all leave your hotel, and I did not. I could have made a scene in the lobby and I did not.
Anything else I can say about my stay? Well the one positive thing is that the staff was courteous, the second room was clean, and the breakfasts were good. But like I said if I were not stuck having to stay in that town for a special event, I would have ran out the first night.
Check for bedbugs before you sit on the bed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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My name is David Darling one of the Principles of the Cape Cod Hampton Inn. I am very sorry that your experience at our hotel was unsatisfactory.
I completely understand your concerns, frustrations, we can't apologize enough for the major inconvenience that this experience caused you. I heard about the incident immediately the day in question. We made the decision to get a third party in to completely eradicate the problem. The bed bug dilemma is of epic proportions in this country but very common in most other countries. Unfortunately for you, me, and future guest of hotels worldwide this is a problem that is here to stay and can only be delt with on individual cases. We take great strides to prevent such situations as yours but even the best hotels in the world have to deal with these nuisances from time to time. We have pest detecting dogs go through our hotel four times a year to make sure that we do not have a problem. These critters travel from home to new home, they are unwanted guests wherever they go and there is no way to permentaly prevent them from coming.
I would like to apologize for the actions of the staff as they are not pest professionals and should not have spoken out of turn. I assure you that we take every guest complaint very seriously and we will learn from this experience to make sure this is a isolated incident. We take pride in providing exceptional customer service and I am truly sorry that we failed you and would love another opportunity to provide you with a exceptional experience. Please contact me at earliest convenience to discuss further 508-336-7300.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC