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All reviews full kitchen yogurt off the highway laundry room minuteman national park bed was very comfortable common areas indoor pool coffee maker night's sleep dishwasher kitchenette westin lobby couch hallway desk
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Reviewed 23 October 2011

The hotel itself is very nice and up to date. The service however was pretty sad. We were there with my teenaged daughter who wanted her "own" space so we opted for a king suite. At 11pm we realized no linens were in the room for the pull out sofa. I called down to the front desk and it took over an hour to get the linens and then after 3 calls and me physically walking down to the fron desk did I get the bedding. In the morning I realized that there were only towels for 2, again another call to the front desk and 40 minutes later towels. I asked for 3 sets for the next day and still did not get them on the second day either, yet another phone call. I asked why they were not in the room and was told they get stolen. I stayed in 9 hotels on this trip through the East coast and every other hotel had linens in the room.
Location was nice, but so disappointed considering it is part of Westin.

Room tip: Could hear the guests next door
Date of stay: October 2011
  • Trip type: Travelled with family
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Thank travelisfun2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Glennon, Guest Services / Front Office at Element Lexington, responded to this reviewResponded 9 September 2021

thank you for your feedback

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Reviewed 19 October 2011

This hotel is quite close to downtown Lexington and all of the historic places you'd might want to visit. I love their philosophy and the clean design of the hotel is pleasing to the eye. Your room is an open design with a kitchen area (filtered water, cooking surface, stainless steel appliances), living area (large tv, sofabed, dvd player, workspace) and sleeping area (king size bed withe another large tv) and built in bureaus.

They cleverly make use of their space and everything serves a purpose. The shower head is great and the bathroom is comfortable and clean. Westin heavenly beds always offer a good nights rest and the living area is great for stretching out and enjoying television. We ordered take out from a nearby thai place and appreciated the rolling table that was available.

Complimentary breakfast in the morning is also a nice touch and quite tasty as well. I will go out of my way to stay at this hotel again! That's how much I enjoyed the experience.

Date of stay: October 2011
  • Trip type: Travelled as a couple
    • Value
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Thank asiae2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Glennon, Guest Services / Front Office at Element Lexington, responded to this reviewResponded 9 September 2021

thank you for your feedback

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2011

I stay here a lot -- usually once a month with two boys under the age of 6. The hotel has a very modern, clean design and it has a lot of great amenities such as stainless steel appliances, full sized dishwashers, and rain showers. The beds are the usual Westin heavenly beds, and the free breakfast is probably the best free hotel breakfast I've ever had. And the service is great.

Date of stay: October 2011
    • Value
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Thank VagabondESQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Glennon, Guest Services / Front Office at Element Lexington, responded to this reviewResponded 9 September 2021

thank you for your feedback

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2011

Lovely hotel is you like very contemporary brown, gray, pewter...shower was really great. Breakfast not. Animals allowed and they leave fleas behind. Leg was all bitten up and management would not spray. If animals are allowed then next guest needs rooms sprayed before occupation.

Room tip: bring bug spray
Date of stay: July 2011
  • Trip type: Travelled on business
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1  Thank tolle2005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Glennon, Guest Services / Front Office at Element Lexington, responded to this reviewResponded 9 September 2021

thank you for your feedback

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2011

This is a very well designed hotel, with a distinct modern feel, but very comfortable. The rooms are equipped with a kitchen and dining table, flatware, appliances cooking pots and utensils. You can host your own dinner party.

Date of stay: October 2011
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sasnhe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Glennon, Guest Services / Front Office at Element Lexington, responded to this reviewResponded 9 September 2021

thank you for your feedback

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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